clerk, customer service

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Work Setting

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

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