Claims Coordinator

Job Description

Claims Coordinator

Are you a person with a knack for providing excellent service to your clients? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Claims Coordinator, you’ll be responsible for all outbound email customer service contacts regarding the receiving and processing of client documentation within the claims system. You will be required to ensure accuracy and quality of work while respecting time constraints as well as focusing on customer service.

What does your typical day look like?

1. Manage emails regarding general customer service inquiries;
2. Perform outbound calls to Corporate Clients and facilities to request further documentation required for claim review;
3. Communicate with Corporate Clients to confirm claimant eligibility;
4. Monitor incoming faxes and emails and manage according to guidelines including responses when required;
5. Accurately update claims files based on new information provided;
6. Perform policy validation based on information found in various online and local databases;
7. Create new policies and claims within the claims system;
8. Work closely with teams from our Windsor, Ontario site;
9. Contact corporate clients or policyholders, mostly from outside Quebec, to obtain information missing from their files.

What skills and experience are we looking for?

1. Intermediate computer skills (Windows, Excel, Outlook);
2. Post-secondary education in Administration preferred;
3. Ability to multitask in a fast-paced work environment;
4. Experience working in a customer service environment;
5. Highly organized with attention to detail;
6. Experience in the insurance and medical billing industry is an asset.

Availability: Monday-Friday, 8:30am-5:00pm, no holidays, weekends or evening shifts are required.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Note: Only applicants selected for an interview will be contacted.

We offer you

At Global Excel we believe in investing in our employees!

1. Competitive wages;
2. Bilingual language premium when applicable;
3. Group health /dental benefits, RRSP matching;
4. Paid training and the opportunity for professional development;
5. Growth and advancement opportunities;
6. Work life balance;
7. Focus on health and wellness initiatives with an excellent EAP program;
8. Employee engagement programs that focus on fitness, food and fun.