Claims Coordinator

Precision Drilling has an onsite opening for a Back to Work Coordinator, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow.

Joining Precision Drilling means joining a supportive culture that values your role as a key contributor to our future. As a large company with a close-knit atmosphere, you’ll collaborate closely with leadership and colleagues throughout the organization.

Combined with a competitive remuneration package, you will enjoy the advantages of:

• Medical, dental, prescription drug, life insurance, Pension match, long-term disability coverage, and product discount programs.
• A casual work environment where you can expect to enjoy a work-life balance that promotes personal health, well-being, and family life!
• Personal development to grow your career with us based on your strengths and interests.
• Precision offers competitive time off packages as applicable.

The Back to Work Coordinator is responsible for liaising with employees, medical consultants, Operations, WCB, and third-party providers in all aspects of claims management for work-related and non-work-related illness and injury.

• Provide support and guidance to injured and ill employees, including field and office staff.
• Submit reports to and correspond with various jurisdictions of the Workers’ Compensation Board.
• Provide timely responses to the needs of employees, the company, WCB, and third-party providers.
• Develop and maintain strong working relationships with insurance providers.
• Analyze costs and methods of reduction.
• Maintain and track daily status of claims.
• Work closely with Operations and HSE personnel, managing claim status and effectively resolving any issues.
• Identify accurately and apply industry-standardized incident codes.
• Document each claim-related conversation with exceptional detail.
• Provide statistical information to various departments as requested.
• Adhere to all relevant legislation, policy, and procedure relating to confidentiality.
• Support administrative needs of the department and various other duties as required.

• Strong word processing proficiency and must be an experienced user of Microsoft Office.
• Ability to professionally manage confidential information.
• Strong understanding of the cost impact of injuries and illness and the means to reduce these costs.
• Ability to communicate effectively, both verbally and written.
• Ability to handle multiple tasks daily, with strong time management skills.
• Ability to maintain accurate and complete information pertinent to claims.
• Ability to work in a fast-paced environment where strong follow-up, troubleshooting, and forward-thinking skills are mandatory.
• Ability to work efficiently both independently and as part of a team.
• Motivation to further develop skills associated with disability management, including knowledge of WCB policy (various Provinces), as well as Short- and Long-Term Disability policies.
• Strong interpersonal skills with the ability to diffuse sometimes difficult situations.
• Ability to document phone conversations as they occur through strong typing skills.

A diploma or degree in a related field would be considered an asset.

2-5 years' experience in a similar capacity is an asset. Five years of work experience in a professional environment is a must.