Claims Assistant

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated claims professionals to join our mission to provide exceptional customer experiences to Canadians. At Max, we offer the opportunity to:

• Join an energetic and rapidly growing team, with excellent flexibility & benefits
• Create real impact through integration of your expertise into the claims process
• Use industry leading technology to deliver the best possible claims experiences to policyholders

Max Insurance is looking for a dedicated and determined Claims Assistant to help drive excellence in our claims department by providing administrative support to our Claims Adjusters. Our Claims Assistant will gather and record information from our customers to create new claim reports, ensure data is entered into our system accurately, and perform ad-hoc duties as required by the claims team.

JOB RESPONSIBILITIES:

• Act as the first point of contact to customers who are reporting an insurance claim
• Provide excellent customer service, ensuring that every interaction results in a positive experience
• Gather and record all relevant information regarding the insurance claim and enter data into system
• Direct inbound calls to the appropriate internal resource
• Maintain effective communication with claims department staff and other stakeholders
• Provide ad-hoc administrative support to the claims department

• 1 – 2 years of experience in an administrative support role
• A drive and eagerness to learn
• Familiarity with the insurance industry and the claims process is preferred
• The ability to prioritize and organize workload
• The desire to work in a dynamic and fast-paced environment
• The ability to be empathetic to our customers in their time of need
• A desire to help customers get back on their feet quickly
• A need to build a career with a company that has exponential growth potential

• Health Care and Wellness: Comprehensive benefits with additional health care spending allowances
• Educational Growth: Support for lifelong learning for those looking to accelerate their career
• Tools for Success: A full suite of state-of-the-art Mac products
• Meeting-Free Focus: Maintain dedicated time to thoughtfully navigate the most important deliverables
• Paid Volunteer Hours: Promote community involvement by supporting what matters most to you
• Flexible Hours: Healthy personal-professional balance to best support life’s demands

With roots dating back to 1866, Max’s culture and values are critical to who we are and what we want to achieve.

• Family comes first:Max strives to promote and support a healthy work-life balance for employees and to be flexible & adaptive in their time of need. Staff must feel safe to drop everything if a family emergency comes up.
• Flat Structure:All team members are treated equally and are expected and encouraged to have a voice. We encourage an environment where leaders seek out new perspectives from all, irrespective of their roles or responsibilities.
• Better Together:We operate as a united front to overcome challenges. No one person has all the answers, and we understand that people work better together.
• Always Improving:We must never be satisfied with the current state of our culture. There is always room for improvement. Our team always needs to go above and beyond to help each other achieve success. This is done selflessly in the interest of raising our team as a community.