Claims advisor ii- total loss

Lieu de travail : Halifax, Nouvelle-Écosse, Canada

Horaire : 35 heures

Secteur d’activité : TD Assurance

Détails de la rémunération : $53,150 - $83,000 CAD

La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.

Description du poste :

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

KEY ACCOUNTABILITIES

CUSTOMER

• Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process.
• Provide sound claims advice at every customer interaction to create a legendary customer experience.
• Ensure customer problems are handled appropriately and escalating issues when necessary.
• Demonstrate flexibility to be able to change activities based on customer and business needs.

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.
• Be knowledgeable of practices and procedures within own area of responsibility.

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment.
• Support the team by continuously enhancing knowledge / expertise in own area.

EXPERIENCE & EDUCATION

• College/ University degree.
• Bilingualism in English and French.
• 3+ years relevant experience.