Claims Advisor II- Total Loss

Claims Advisor II- Total Loss

Claims Advisor II- Total Loss

Apply remote type Hybrid locations Halifax, Nova Scotia Ottawa, Ontario Dieppe, New Brunswick time type Full time posted on Posted 5 Days Ago time left to apply End Date: January 3, 2025 (11 days left to apply) job requisition id R_1387790

Work Location: Halifax, Nova Scotia, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: $53,150 - $83,000 CAD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. Our company is always growing and we’re dedicated to helping you grow.

KEY ACCOUNTABILITIES

CUSTOMER

• Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
• Provide sound claims advice at every customer interaction to create a legendary customer experience
• Ensure customer problems are handled appropriately and escalating issues when necessary
• Demonstrate flexibility to be able to change activities based on customer and business needs

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Be knowledgeable of practices and procedures within own area of responsibility
• Support the timely and accurate completion of business processes and procedures
• Identify, suggest and actively participate in process improvement opportunities

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment
• Keep current on emerging trends/ developments and grow knowledge of the business
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities

BREADTH & DEPTH

• Apply intermediate level of knowledge to handle routine with minimal to moderate risk
• Responsible for Core Claims
• Complete work within specifically defined parameters with guidance /direction from management as necessary

EXPERIENCE & EDUCATION

• College/ University degree
• Bilingualism in English and French role
• 3+ years relevant experience

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.