Claim Director, Financial Lines

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:

The main responsibilities of the Claim Director, Financial Lines will be to handle high severity liability claims in the following lines of business: Directors and Officers, Errors and Omissions, Employment Practices, Cyber, Transactional Risk, Fidelity, and Fiduciary.

MAJOR RESPONSIBILITIES:

• Handle various high severity Financial Lines claims from initial notice to resolution while adhering to Chubb’s Best Practices.
• Provide superior customer service and build and maintain excellent business relationships with customers and stakeholders.
• Conduct coverage reviews and issue coverage positions.
• Engage in proactive investigations and demonstrate a clear resolution strategy.
• Secure and review all supporting documentation including expert reports and legal opinions.
• Assess loss documentation and its impact on the quantum of the claim.
• Provide timely reporting of large losses to management and other stakeholders.
• Establish and maintain accurate and timely reserves.
• Manage the use, work product, and expenses of outside vendors, including lawyers and other experts. Ensure compliance with litigation cost management guidelines and Chubb’s e-billing system.
• Participate in mediations and meetings with insured, defence counsel and broker.
• Maintain an active diary and adhere to file reporting requirements.
• Regularly meet with clients to review claims processes.
• Partner with underwriters on claims issues, such as providing claims data, and marketing initiatives.
• Other duties as may be assigned.

QUALIFICATIONS:

• Completion of University degree/College diploma and/or equivalent experience required.
• Minimum of 8-10 years of insurance industry experience.
• Bilingual in English and French is an asset.
• Completion of AMF is an asset.
• Superior written and verbal communication skills.
• Excellent customer service skills.
• Excellent time management and organizational skills.
• Demonstrated aptitude for evaluating, analyzing and interpreting information.
• Demonstrated exceptional organizational, problem solving, negotiation and conflict resolution skills.
• Excellent knowledge of litigation management strategies.
• Capable of working in a very busy and collaborative fashion, with a wide spectrum of people.
• Must possess an aptitude for technical, detail-oriented work.
• Ability to work effectively under pressure.

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.