Claim Advisor, Accident Benefits - Minor Injury Guideline (MIG)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands" promise.

Benefits to Joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back

Job Description

Our team is growing, and we are actively looking to hire a Claim Advisor, Accident Benefits MIG (Minor Injury Guideline) to join our Ontario team! The Accident Benefit Claims Adjuster is responsible for investigating, evaluating, and settling accident benefit claims in line with the Insurance Act and applicable regulations. The Adjuster will ensure accurate and timely processing of claims, maintaining thorough records, and coordinating with claimants and representatives to resolve issues efficiently.

Role Designation: Home-Based (Alberta, Ontario, Quebec, Nova Scotia or New Brunswick with Ontario region experience)

Accountabilities:

• Claim Investigation & Evaluation: Investigate and evaluate accident benefit claims to determine coverage eligibility and the appropriate resolution.
• Claims Processing: Process various types of claims including medical rehabilitation and disability claims. Coordinate actions and decisions to ensure the most effective resolution for each claim.
• Record Maintenance & Management: Maintain detailed and accurate file records on the electronic claims system.
• Communication & Coordination: Respond to claimant correspondence and accident benefit forms in compliance with legislation.
• Additional Duties: Perform other duties as assigned, to support the department and meet organizational goals.

Qualifications:

• Excellent communication skills for effective correspondence with claimants and representatives and a commitment to providing outstanding customer service
• Experience working in a medical or legal environment, or having a medical or legal background is an asset
• Minimum post-secondary education or equivalent
• Minimum of 1-2 years adjusting insurance claims or similar role is preferred
• Enrolled in, or completion of, CIP designation

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Good Hands. Greater Together.