Chief Operating Officer

About Us

Hollyburn Country Club - A Private, Family Club

Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members.

Our Values

• Community – Foster strong connections and a sense of belonging.
• Respect – Uphold a culture of courtesy and mutual respect.
• Hospitality – Deliver exceptional service in everything we do.
• Evolve – Embrace change and strive for continuous improvement.
• Magic – Create memorable experiences that go above and beyond.

The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

Position Summary

We are seeking a full-time Chief Operating Officer to join our team. The Chief Operating Officer reports to the GM/CEO and is responsible for managing the effective operations of the Club, overseeing all technical and operational areas to ensure efficient day-to-day operations and the highest level of service to members. The role oversees an annual operating budget of $5.4 million and a capital budget of $1.5 million, ensuring fiscal responsibility and strategic financial planning.

The role includes oversight of 4 direct reports including: Engineering Manager, Engineering Lead-Hand, Housekeeping Manager and Member Services & Security Manager with broader responsibility for approximately 50 team members within the department.

Position Responsibilities

Facility

• Responsible for daily operations including Facility, Groundskeeping, Housekeeping, Shipping & Receiving, Engineering, Member Services & Security, and Sign Shop.
• Participate in ongoing facility, grounds, and equipment inspections throughout the Club to assure that preventative maintenance, cleanliness, safety, and other standards are consistently attained.

Finance

• Responsible for the overall financial performance of the Operations department.
• Monitor monthly and yearly operating and capital budgets, short and long-term financial goals, cost controls, operating standards, and strategies to ensure fiscal health and operating efficiency.
• Audit and approve bi-weekly payroll.

Operational

• Accountable for procurement, asset management, and capital planning, ensuring efficient use of resources and strategic investment in assets.
• Plan, manage and approve staffing and scheduling procedures, the long-range staffing needs of the department and monitor actual labour hours and cost.
• Ensure all Federal, Provincial and municipal laws and acts are consistently adhered to including the Workers Compensation Act, Safety Standards Act, Health Act, and municipal bylaws.

Leadership & Staffing

• Responsible for the selection, recruitment, compensation, direction and management of the staff within Operations.
• Comply with established Club hiring procedures, ensuring that all new and existing employees receive adequate training and orientation.
• Mentor, train, coach and monitor staff to consistently meet and exceed the Club’s excellence service standards and goals.
• Effectively manage stakeholder relationships and regularly present strategic updates and reports to the Board of Directors.

Customer Service

• Ensure members and guests receive courteous, prompt, and professional attention to their needs.
• Utilize feedback to improve departmental operations and member satisfaction.

Skills & Qualifications

• Minimum 7 years of experience in managerial positions in private clubs, recreation, or hospitality.
• Proven experience collaborating with a board of directors, demonstrating strategic leadership and governance expertise.
• Experience supervising and managing a multi-faceted operation and managing a large group of individuals.
• Project & Financial Management Experience.
• Own transportation is an asset due to the Club’s location.
• You agree to get a Police Information Check with a vulnerable sector search.

Perks & Benefits

• Competitive Compensation.
• Comprehensive Benefits Package.
• Employer Contribution Matching Pension Plan.
• Paid time-off.
• Bonus Pay.
• Free on-site parking.
• On-duty staff meals (taxable benefit for full-time and part-time employees only).
• Company events.
• Sports Boutique discount.
• Discounted or free food.

Working Conditions:

• This position operates 100% on-site.
• Regular evenings or weekend work may be required during peak periods or special events.
• Own transportation is an asset as public transportation is not frequent to/from the Club.

Additional Information

Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.

Job Types: Full-time, Permanent

Pay: From $1.00 per year

Benefits:

• Company events.
• Company pension.
• Dental care.
• Disability insurance.
• Discounted or free food.
• Employee assistance program.
• Extended health care.
• Life insurance.
• On-site parking.
• Paid time off.
• Store discount.
• Vision care.

Schedule:

• Monday to Friday.

Application question(s):

• If successful, how are you planning to commute to Hollyburn Country Club?
• Please list any and all experience relating to facilities management, capital projects, and engineering background.
• Are you a member at Hollyburn Country Club?
• Have you previously been employed with Hollyburn Country Club?
• Are you legally eligible to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)?

Experience:

• Facilities maintenance: 5 years (required).

Work Location: In person.