Change Manager, ITSM, Scotiabank

Requisition ID: 211759

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role contributes to the overall success of the Global Change Management process by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the Production environment, and adhering to governing regulations, Scotiabank’s standards, policies, processes, and procedures for compliance.

The primary objective of this role is delivering an outstanding support model for GTS through the implementation and ensures all Change requests are appropriately managed throughout its lifecycle, enterprise-wide, with a goal of stable solution environments and increased stakeholder satisfaction.

Is this role right for you? In this role you will:

• Use established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations.
• Support the daily operation of Change Management operations to ensure good execution and compliance and identify any non-compliance concerns.
• Apply working conceptual and practical knowledge in a technical discipline, understand standards, and mitigate issues and deviations from these standards.
• Gather information and requirements to solve problems and test solutions to ensure they meet the required standards.
• Provide input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization.
• Document requirements and support the design and delivery of both training programs and process improvement initiatives.
• Act as initial triage and provide 1:1 user support to Change Management users, including troubleshooting issues, answering queries, and guiding users through processes, features and functionalities of ITSM tools.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champion a high-performance environment and contribute to an inclusive work environment.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Experience supporting Change Management operations globally.
• Ability to identify and resolve technical, customer or operational problems.
• Compliance with external regulations and internal controls pertaining to ITSM.
• Diploma/Certificate or Bachelor’s degree in computer science or equivalent.
• English fluency required, Spanish ability a plus.
• Knowledge of ITSM disciplines and frameworks, specifically ITIL.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits starting on day one.
• Community Engagement - we offer opportunities for community engagement & belonging with various programs such as hackathons, contests, and more!

Working location condition:

Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.