Change Manager - 2

Pay Rate: $38

Location: Scarborough ON

Job Type: Contract

Our client, a top banking client in Canada, is looking to hire a Change Manager-2 for their team with a contract for 6 months with potential extension or conversion to permanent. This role is hybrid, i.e., 3 days in the office (Tuesdays, Wednesdays, and Thursdays) in the Scarborough office and Wednesdays in Downtown Toronto.

Candidate Value Proposition:

• This candidate has the opportunity to not only work with a top 5 Canadian bank.
• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
• We provide you with the tools and technology needed to create meaningful customer experiences.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We hire you for your talent, not just a job, so you can grow with us. We'll equip you for success not only in your role but also in your career as a whole.

Daily Responsibilities:

• Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results.
• Engages cross-functional teams and other impacted audiences in the change to create an engaged workforce who understands the change and what it means for employees.
• Understand a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels, and associated risks that must be interpreted, evaluated, and mitigated).
• Highlight areas of opportunity, challenges, resistance, and plan for risk management.
• Serve as Change Management point of contact for local implementation teams, facilitate conversations, provide guidance, track actions, risks/issues, and follow-ups.
• Provide effective leadership and management to the CCaaS project, ensuring that the Change Management Strategy is successfully completed within the measures of high-quality, scope, time, and budget.
• Support CCaaS change management strategy by combining subject matter expertise and organizational knowledge to implement change successfully.
• Apply change management methodology, general management skills, and knowledge to plan, organize and execute change management activities.
• Work closely with the Senior Manager Change Management to develop and implement change management strategies that ensure a smooth transition for employees migrating to the global platform.
• Ensure change management efforts align with overall migration timelines and business goals.
• Assess the impact of Line of Business based on rollout plan, ensure that the change-related risks are identified and mitigated.
• Collaborate with internal teams to standardize communication and training and online resource materials for both existing users and onboarding hiring path.
• Serve as primary Change Manager liaison to cross-functional team members across different geographies and cultures; partner virtually to support execution of each release during rollout.
• Identify emerging issues and trends to inform decision-making.
• Ensure stakeholders (internal support teams - i.e., Workforce Management, Sales Strategy Team, National Operations, Branch partners) are well-equipped to support the transition process.
• Coordinate with Lines of Business, training teams, workforce management, and knowledge management to ensure they are well-prepared for the migration process.
• Develop and implement feedback loops to gather insights from stakeholders & Lines of Business.

Must Have:

• 5+ years of experience in change management, project management, or related roles within financial services.
• 5+ years of experience in leading change management initiatives - Please provide examples of the most recent initiatives.
• 5+ years of experience working within contact center environments.

Nice to Have:

• Prosci Change Management Certification.
• Prosci Change Portal - (Manage all of the change management activities).

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Good time management and organizational skills to effectively manage high-scale projects.
• Excellent project management and organizational skills with the ability to drive complex initiatives to successful outcomes.
• Strong communication and presentation skills, with the ability to collaborate effectively with diverse teams.
• Ability to develop and implement strategic plans and change management processes.

Education and Certifications:

• Bachelor's degree in business, Marketing, or equivalent required.

If you are interested in hearing more about this role, please send your updated resume in MS Word format to Fouzan@ifgpr.com and mention the Change Manager-2 in the subject line.

Other roles can be viewed at www.ifg-global.com

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