Change Manager

This position is on the Marketing Transformation & Readiness team in DX Marketing. We are on a mission to transform and optimize the way the DX Marketing team works through process and technology. As a Change Manager, you will work closely with cross-functional Marketing teams to drive comprehensive change plans for priority initiatives and build strategies supporting long-term behavior change – as well as ensuring cross-team and cross-functionality alignment.

What You’ll Do

1. Leverage change management best practices to ensure the successful adoption of strategic initiatives.
2. Partnering with cross-functional team members to assess change impacts and readiness levels; developing plans to address these impacts.
3. Establishing and maintaining positive relationships with cross-functional partners of all levels; engaging with and supporting sponsors of the change, including executives and senior leadership.
4. Supporting the design, development, delivery, and management of communications; driving program-level and leadership communications for the change.
5. Creating enablement plans; providing input for and support training efforts of cross-functional team members; delivering training resources and materials.
6. Identifying and managing anticipated resistance, supporting change ambassadors/agents for initiatives as appropriate.
7. Establishing and measuring important metrics for change adoption and program success.
8. Work with business owners and product managers to understand business processes; employee roles in those processes; and interpret the impact of the technology solution on the processes and roles.
9. Develops and maintains Project Change Strategy (Communications, Alignment, Training, Reinforcement, and Resistance) and detailed plans.
10. Executes program level communications for broad audiences.
11. Leads Change Agent Strategy and Meetings.
12. Authors materials to be distributed for particular interest groups’ meetings, emails, newsletters to ensure messaging aligns with Program status and brand.
13. Provides Change Coaching to program leaders.
14. Align with the Product Owners and Service Owners for Project business goals/drivers.
15. Convert technical team documentation into cohesive process-driven user documentation and enablement materials.

What You’ll Need to Succeed

1. Years of demonstrated ability working with organizational change implementations; certifications (PROSCI, etc.) is a plus.
2. Exceptional listening and communication skills, both written and verbal, to clearly articulate messages to a variety of audiences.
3. Ability to empower and influence others to move toward a common vision or goal without authority or a direct reporting relationship.
4. Flexible and adaptable; able to work in ambiguous situations across various functions and at all levels in an organization.