Change Management Manager - Contract Position

Job Title Change Management Manager - Contract Position

Job Description Summary
This is a 4-month contract position that will end at the conclusion of the project.

We are looking for a skilled Change Management Manager to design and implement change management strategies that promote continuous improvement and maintain a strong partnership between C&W Services (CWS) and Cadillac Fairview (CF), a long-term client and partner in janitorial services. This role reports to the Director of Change Management on the Deployment & Enablement team and collaborates closely with the CF account leadership team.

Job Description

Key Responsibilities:

1. Develop and implement a Governance Model that aligns with the strategic direction of the partnership by promoting consistent information sharing, leadership alignment, visibility to continuous improvement efforts, progress reports regarding account performance and strategic priorities, and feedback collection at all levels.
2. Design and implement a comprehensive Change Management Strategy & Plan that enables the Continuous Improvement Roadmap for the CF Account Team. Includes these core components:
3. Stakeholder Analysis that defines key CWS & CF stakeholder groups, identifies their overarching change management needs/preferences, with recommendations on how to address them.
4. Communication Plan that drives preparedness and adoption of key initiatives across the account.
5. Training Plan that teaches CWS account team members new knowledge, skills, and behaviors required to use new technology effectively and adopt process improvements.
6. Measurement Plan that gauges engagement, change readiness, adoption, and opportunities for enhancement.
7. Positive Reinforcement Plan that recognizes desired behaviors of employees throughout key changes.
8. Design, develop, and implement the Communication, Training, and Measurement activities defined in the above plans, from May – August 2025.
9. Collaborate with the account People Partner, Transition Lead, and Account Director to plan, coordinate, and implement a Service Delivery Onboarding Program aimed at establishing uniform operations and practices across the CF portfolio.
10. Collaborate with CF account leadership and key CF leaders on all deliverables.
11. Apply CWS Change Management best practices to all deliverables.

Assumptions:

1. This role does not own the Transition Plan design, development, or delivery but handles internal and external communications within that plan.
2. HR People Partner and Transitions support will be needed for designing and delivering the Service Delivery Onboarding Program.
3. This role does not manage the Quality Assurance Technology Platform Integration's design, project management, or implementation.

Deliverables Summary:

1. C&W Services + Cadillac Fairview Governance Model
2. Service Delivery Onboarding Program
3. Change Management Strategy & Plan
4. Communication, Training, and Measurement Activities
5. Client Services Change Management & Knowledge Transfer

Qualifications and Skills:

1. Bachelor's or Master's degree in Business Administration, Organizational Psychology, Change Management, Communications, or a related field.
2. Proven track record of at least 4 years of experience in change management, including leading and driving change initiatives within complex organizations.
3. Experience supporting large-scale transitions or transformation efforts, ideally involving frontline or distributed workforce populations.
4. Strong understanding of organizational behavior, motivation and change management principles, methodologies, and tools.
5. Creative problem-solving skills and a proactive approach to enhancing employee engagement.
6. Demonstrated ability to collaborate across departments and influence stakeholders at different levels.
7. Excellent communication skills (written, verbal, visual) with the ability to tailor messaging for a variety of audiences—from field employees to executive stakeholders.
8. Excellent organizational and project management skills.
9. Experience in project management and the ability to manage multiple deliverables simultaneously.
10. Change management certification (e.g., Prosci, ACMP) is a plus.

The compensation for the position is: $119,000.00 - $140,000.00

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.