Change Management Consultant - ERP Project - Contract

Monday, September 23, 2024

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners, and each other.

Courage to Act. Do the Right Thing

One Team. One Vision

Think Long-Term. Ever-Evolving

POSITION SUMMARY

HomeEquity Bank is embarking on an exciting journey to implement Workday as our new ERP system. We are committed to ensuring a smooth transition that aligns with our strategic goals and enhances our organizational efficiency. We are seeking an experienced Organizational Change Management professional to support this initiative.

As the Change Management Lead, you will play a critical role in facilitating the adoption of Workday across the organization. You will work closely with stakeholders to assess impacts, develop the change management strategy, and ensure that our teams are prepared for the transition.

MAJOR ELEMENTS OF THE ROLE

Key accountabilities of this position include:

• Assessing the scope and impact of business changes, by working with stakeholders to refine the change roadmap for implementation.
• Design and perform post-implementation support and sustainment activities, including tracking of KPIs to assess adoption of the new ways of working.
• Implement stakeholder engagement and communications roadmap. Actively engage stakeholders and leaders with planning and creating change and communications roadmap, ensuring an inclusive approach and buy-in.
• Develop and execute a comprehensive change management plan that includes communication, training, and support strategies.
• Work with Training partners to design and ensure training curriculum is effective and appropriate modalities are selected. Ensure stakeholders are involved in planning phase of training material to ensure successful adoption.
• Provide change-related consultation to clients, including assessing change readiness, developing change plans, and coaching leaders throughout change processes.
• Work with the Workday program team to integrate change management activities into overall project plans.
• Ensure that the vision of the Workday initiative is maintained and understood throughout change initiatives and that leaders are thoroughly involved and guide their teams throughout the change.
• Promote a positive work culture, act as a change leader, and invest in professional development through coaching and performance management.
• Provide subject matter expertise during the design and development of curriculum, supporting the development of effective and interactive learning.

SKILLS AND EXPERIENCE REQUIRED:

• Proven experience in organizational change management, particularly in ERP implementations (Workday experience preferred).
• Strong understanding of change management methodologies and tools.
• University degree or college diploma preferably in Human Resources, Organizational Psychology or Org Development, Communications, or related field, and/or equivalent work experience.
• Experience managing end-to-end change initiatives from initiation to sustaining and adoption.

Attributes

• High integrity with the ability to deal with confidential, sensitive information with a high degree of professionalism.
• A relationship builder who cultivates effective working relationships with team members, peers, employees, stakeholders, and service providers.
• Proven client partnering and collaboration skills, ability to establish trust, credibility, and confidence.
• Excellent writing and editing skills.
• Excellent interpersonal, communication, and presentation skills with the ability to communicate effectively at all levels of the organization, influence, advise, and give clear and constructive feedback.
• Experience with digital/intranet communications.
• Strong influencer able to negotiate, deal with conflict and opposing views, be diplomatic and persuasive.
• Adapt to evolving business demands in a planned and organized manner.
• Ability to work independently with minimal management oversight.
• Strong analytical and problem-solving skills.
• Hybrid office environment.

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including Greater Toronto’s Top Employers 2024, Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities

We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally through a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

HomeEquity Bank is committed to an inclusive, equitable, and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

• 200 Bay St., Toronto, ON M5J 2J1, Canada