Change Management Consultant

ABOUT APPLY DIGITAL

Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to the business and to their customers. Our 650+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group. Visit applydigital.com to learn how we can unlock your company’s potential.

If you'd like to learn more about Apply Digital's culture click HERE.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Greater Toronto Area of Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

We are seeking a Change Management Consultant to join our expanding delivery team! The ideal candidate will play a pivotal role in orchestrating seamless change management plans with our clients. This includes being responsible for the development and execution of change management strategies such as stakeholder assessments, change readiness, communications, and marketing and learning, within a project team to support the deployment of national Information Technology products and services.

The Change Management Consultant will work on complex projects, participating in project planning and status meetings, identifying deployment risks and mitigations, and providing updates according to plan. The ideal candidate will be solution-driven and able to handle fast-paced projects while managing multiple stakeholders and communicating with leadership. Above all, you are accountable to your team, to yourself, and to the delivery of excellence.

RESPONSIBILITIES:

• Develop and implement comprehensive organizational change management plans tailored to the needs of our clients.
• Collaborate with stakeholders to develop and communicate change management strategies, including transition plans from old to new digital solutions.
• Act as a consultant to delivery teams and client stakeholders on change management issues.
• Lead the execution of change management plans, monitoring performance and providing recommendations for advancing change initiatives.
• Develop and deliver training programs to support the successful adoption of digital solutions within client organizations.
• Engage in data collection and analysis to understand stakeholders and communication channels, supporting the development of communication plans and stakeholder engagement strategies.
• Identify and resolve potential risks and issues to meet the deployment requirements and timing.
• Assist in the collection of metrics to measure the success of change initiatives and participate in technical reviews to ensure alignment with project objectives.
• Utilize expertise in change management methodologies and best practices to drive successful outcomes for our clients.
• Foster close collaboration with the project team and receive oversight and support from senior leaders, while also being empowered to independently develop and lead innovative ideas and initiatives.

REQUIREMENTS:

• Minimum of 5 years of experience in designing and executing organizational change management plans.
• Specific experience in leading change, training and/or solutioning for platforms such as marketing automation, loyalty management, e-commerce, customer data platforms, analytics and content management.
• Proven track record in fostering partnership experience with high level client stakeholders and internal stakeholders.
• Demonstrated experience in developing and implementing change management metrics to measure success.
• Strong project management, training, or client-facing experience, with a collaborative approach to work.
• Experience working in professional services or consulting environments, dealing with enterprise clients.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with clients and internal teams.
• Change management certification (e.g., Prosci ADKAR) is a bonus. Any form of traditional or agile change management training is also considered an asset.
• Comprehensive change management experience complemented by a versatile background in People, Business, and Technology, ideally with a focus on Human Capital, People & Change, or Organizational Development, to ensure adaptability and flexibility in our dynamic environment.
• Experience with Digital Product, Digital Strategy, or Digital Transformation projects.
• Ability to work effectively in large, cross-functional teams.
• Experience with both traditional and agile project methodologies.

LIFE AT APPLY DIGITAL

When you feel safe and healthy, you can bring your best self — and ideas — to the team. In addition to a remote office set-up budget, annual celebrations, and parental leave top-ups, here are a few benefits we offer to support your well-being:

Great projects: Broaden your skills on a range of engaging projects with global brands and important work for causes we care about.

An inclusive environment: We’re truly committed to building a culture where diversity is celebrated and everyone feels welcome. So come as you are.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at careers@applydigital.com.