Change Management and Training Specialist, HealthTech

Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records.

Who we need

Reporting to the Senior Manager of Change Management and Training, we have a newly created opportunity for a Change Management and Training Specialist to join our Client Experience team. You will play a pivotal role in driving client success by understanding their needs, fostering trust, and creating strategies to optimize engagement with our OceanMD platform. You will connect with government, public, and private stakeholders, collaborating with internal and external teams to develop impactful change management strategies. Your work will involve crafting compelling educational content, managing and enhancing a robust knowledge database, and ensuring a diverse range of training materials is available to empower various audiences.

This is a hybrid role requiring work in-office 2-3 days per week.

Who you are

You have experience in change management for larger clients and have worked in healthcare informatics, administration, or technology. You want to be part of an ethically driven organization with a true purpose motivating all of their work: empowering clients with the solutions they need. You bring a balance of relationship-building and technical expertise, as well as the ability to work independently and collaboratively.

How you will make an impact:

• Change management. You will support large-scale change management projects, ensuring successful implementation and adoption of healthcare technology solutions. You will collaborate across teams to ensure our clients receive the appropriate workflow strategies for implementation and training.
• Training. You will apply a train-the-trainer approach when creating and updating content. You will design, develop, and deliver comprehensive and compelling training programs (training plans, recordings, live demos, and other educational resources) for clients and internal stakeholders.
• Support clients. You will play a critical role in ensuring client concerns are addressed promptly, demonstrating empathy and patience. You will prioritize their needs, maintain open communication, and work with internal teams to assist.
• Create a pathway for adoption. You will balance technical processes and human dynamics, empowering clients with the information they need to adopt our platform successfully.

What you bring:

• The experience. You have an undergraduate degree or Master’s degree in health administration and/or health informatics. You have worked in healthcare, specifically leading technology change initiatives with government partners, healthcare providers or patients.
• The communication skills. You have the confidence to clearly articulate and convey complex ideas in an easily understood manner.
• The customer-focus. You have exceptional collaboration and communication skills. You are empathetic and can respond urgently to client needs, prioritizing issues to meet demands.
• The analytical approach. You are naturally curious, highly logical and can clearly plan out timelines and workflows.
• The technical skills. You are comfortable using a range of training design, development, and delivery tools, including MS Office Suite, live video conferencing, and video recording.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• An in-person or virtual interview with the Vice-President, Client Relations and the Senior Manager, Change Management & Training.
• A virtual interview with fellow team members and the COO.

Our culture, our team

We’re a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology.

A note on values

We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our clients with respect and keep our word, even if it hurts. We own our mistakes.

We are transforming patient care across the country and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company.