Certified Personal Coach

What’s the job?

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our West Broadway branch is open Monday to Saturday.

What you’ll get to do :

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
• Build relationships with members and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members' financial needs.
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members.
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
• Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Who are we looking for?

To be successful as a Member Service Representative in a Coast Capital branch, you must be a positive, team-oriented individual with the following knowledge, skills, and abilities:

• Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
• Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
• Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
• Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
• Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
• Curiosity – You are a life-long learner who loves to grow your understanding of the financial world.
• Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
• Adaptability – You happily handle whatever situation comes your way.
• Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
• Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
• Legal Eligibility – You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC).

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award-winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our members' communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.