Certified Listeners - Emotional Support Chat Volunteer

Certified Listeners - Emotional Support Chat Volunteer

Commitment: 12 hours/monthly for 3 months

Why Join the Certified Listeners Society? We are a not-for-profit organization based in Ontario, Canada, dedicated to providing early-stage emotional support 24/7. We believe that by serving the masses with real-time emotional support interventions, we can help individuals make better mental health lifestyle choices for happier and healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview: As an Emotional Chat Volunteer (Certified Listener), you will provide emotional support on our online chat platform to individuals in distress. You are not a therapist and will not provide crisis intervention or addiction counselling. Proper training will be provided before you start taking support chats, and this role offers an opportunity to gain valuable life skills.

Responsibilities and Duties

1. Providing immediate and confidential support following agency procedures and policies.
2. Delivering early-stage and real-time interventions to chatters.
3. Completing weekly shifts and reporting to the Certified Listener coordinator.
4. Collaborating respectfully and professionally with other volunteers and staff.
5. Building relationships and engaging in empathetic conversations on the online platform.
6. Participating in ongoing training and development provided by the team.

What will you NOT be doing?

1. Acting as a therapist or claiming to be one.
2. Providing mental health support or services.
3. Telling individuals what to do or how to live their lives.
4. Offering crisis intervention or addiction counselling.

Qualifications and Skills

1. Excellent communication skills and computer literacy.
2. Proficiency in written English.
3. Ability to remain calm in challenging situations.
4. Non-judgmental and accepting of diverse values and beliefs.
5. Ability to work independently and as part of a team.
6. Access to reliable internet and a private workspace from home.
7. Adherence to Certified Listeners Society policies and online chat guidelines.

Requirements

1. 18+ years old.
2. Residency in Canada or the USA (e.g., citizenship, PR, work permit, work visa).
3. Two references (professional, academic, or volunteer-related).
4. Police reference check, including vulnerable sector screening.
5. Successful completion of all Core Competencies training programs, quizzes, and screening process.
6. Reliability in fulfilling weekly shift commitments.
7. Compliance with Certified Listeners Society policies and procedures, including our Code of Ethics.
8. Maintaining confidentiality about your work.
9. Signing and complying with our Volunteer Non-Disclosure Agreement.
10. Participation in ongoing training and work relation development opportunities.

How To Apply

Start applying today by creating an account at: https://certifiedlisteners.org/application/

If you have questions regarding the application, please reach out to: volunteer@certifiedlisteners.org

Why Volunteer for This Opportunity?

1. Flexible scheduling.
2. Work from home.
3. Gain community service hours.
4. Hours could fulfill academic requirements.
5. Receive a reference letter outlining your commitment at Certified Listeners.