CCR-Care Coordinator

Customer Care Coordinator
The Physioclinic - Westphal

Status: Permanent Full-Time
Location: 120 Main St Dartmouth, NS
Schedule: Monday - Friday

Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representative at Lifemark - The Physioclinic - Westphal, a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from you!

At Lifemark, we walk the talk of our company's Core Values: "We have fun," "We strive for simplicity," "We trust each other to do the right thing," "We go the extra kilometre," and "We belong here."

Why Lifemark?

• Team Collaboration: You'll have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion.
• Competitive Compensation: Enjoy a competitive compensation package with an excellent benefits program for permanent full-time employees.
• Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.
• Invest in Your Future: Participate in our Employee Stock Purchase Plan.
• Wellness and Vacation: We care about your well-being with paid wellness and vacation days for our full-time permanent employees.
• Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards.
• Leadership Development: We provide pathways for leadership opportunities.
• Stay Active: Benefit from a GoodLife Fitness discount.
• Mentorship and Comfortable Environment: Our work environment is both positive and comforting, with mentorship opportunities for personal and professional growth.
• Strong Digital Presence: Join a nationally recognized brand with a powerful digital footprint.

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinic setting.
• New Graduates are welcome to apply.
• Excellent English communication and interpersonal skills.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.
• Flexible and adaptable to change.

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as members of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today! Visit www.lifemark.ca/careers