CCR-Care Coordinator

Job Title: Customer Service Representative

Location: Lifemark - Barrie Physiotherapy (15 Gallie Court, Barrie, Ontario) and Lifemark Physiotherapy Bell Farm Road (115 Bell Farm Road, Barrie, ON)

Employment Status: Permanent Full-Time

Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representative at Lifemark - Barrie Physiotherapy and Lifemark Physiotherapy Bell Farm Road, a proud member of the Lifemark Health Group Company, Canada's premier and most comprehensive healthcare management organization; we're dedicated to one belief: when you move better, you feel better. If this philosophy resonates with you, we want to hear from you!

At Lifemark, we walk the talk of our company's Core Values: "We have fun," "We strive for simplicity," "We trust each other to do the right thing," "We go the extra kilometre," and "We belong here."

Why Lifemark?

• Team Collaboration: You'll have the opportunity to work alongside a multi-disciplinary team of clinicians who share your drive and passion.
• Competitive Compensation: Enjoy a competitive compensation package with an excellent benefits program for permanent full-time employees.
• Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.
• Invest in Your Future: Participate in our Employee Stock Purchase Plan.
• Wellness and Vacation: We care about your well-being with paid vacation days for our permanent employees.
• Education Opportunities: Access to an annual continuing education allowance, with various internal training opportunities.
• Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards.
• Leadership Development: We provide pathways for leadership opportunities.
• Community Engagement: As the National Partner of Special Olympics Canada, you can contribute to meaningful initiatives.
• Mentorship and Comfortable Environment: Our work environment is both positive and comforting, with mentorship opportunities for personal and professional growth.
• Strong Digital Presence: Join a nationally recognized brand with a powerful digital footprint.

Qualifications & Core Competencies:

• Computer knowledge and experience.
• Administration experience.
• Healthcare administration education.
• Healthcare administration experience is a benefit.
• Excellent customer service skills and telephone etiquette.
• A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a rehabilitation clinic setting.
• Excellent English communication and interpersonal skills.
• Flexible and adaptable to change.

Key Functions and Responsibilities:

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Apply today! Visit www.lifemark.ca/careers