Catering Manager, Air Canada

Chez Groupe Compass nous sommes une équipe diversifiée et passionnée qui s’assure d’offrir le meilleur service alimentaire qui soit et ce, dans tous les milieux qui demandent de fournir des repas sains, savoureux et réconfortants à travers le monde. Grâce à notre travail, les gens partagent bien plus qu’un repas! Nous sommes l’entreprise qui vous offre l’opportunité d’apprendre et de progresser! Choisissez un emploi qui, chaque jour, change le cours des choses et la vie des gens, y compris la vôtre.

Job Summary

Location: Air Canada Head Office, Dorval

Now, if you were to come on board as our Catering Manager we’d ask you to do the following for us:

1. Lead, mentor and develop the Events team.
2. Conduct regular assessments of the business needs and guest services to identify opportunities for improvement and optimization within the concierge program.
3. Responsible for managing the catering team including recruiting, hiring, training, performance management, progression planning and corrective action - ensure optimum utilization of all associates.
4. Frequently reviewing and spot-checking Banquet Event Orders.
5. Develop, monitor, and administer catering training cycles including onboarding for new associates, all programs, modules, workflow processes, and compliance.
6. Manage the workplace catering program, responding promptly to inquiries via phone or email. Provide updates and orders to the hospitality and culinary teams as necessary.
7. Oversee the Workplace Catering Program, the Executive Committee Catering Program and will lead the planning of Medium Sized Conferences and Signature Events.
8. Collaborate closely with the Director, Event Bookings & Planning on large scale Signature Events and Conferences.

Think you have what it takes to be our Senior Manager, Events & Catering? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

1. Attention to Detail and Organizational Skills while working effectively at a fast pace.
2. Able to work both independently and as a team member.
3. Proficiency in Microsoft Office.
4. Effective and timely communication in French and English with both guests and internal stakeholders to ensure event success.
5. Maintains a professional appearance and demeanor at all times.
6. Displays critical thinking and problem solving skills.
7. Strong emphasis on exceptional customer service.
8. Ability to remain calm under pressure and deal with unexpected situations.

Le Groupe Compass Canada est déterminé à former un main-d’œuvre et un milieu du travail diversifié représentant les communautés au sein desquelles nous exerçons nos activités. Nous encourageons à postuler et nous avons le plaisir de considérer tous les candidats qualifiés, sans égard à la race, la couleur, la citoyenneté, la religion, le sexe, l'état civil, l'orientation sexuelle, l'identité de genre, le statut d'autochtone, l'âge, ou les personnes nécessitant une solution d’adaptation.

Pour les demandes des solutions d’adaptation pendant le processus d’embauche, veuillez communiquer avec PeopleHub@compass-canada.com pour obtenir de plus amples renseignements.