Category Director, eCommerce

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

At Shoppers Drug Mart (SDM), we're dedicated to being Canadians' trusted source for health, beauty, and convenience. As part of the larger Loblaw Companies Limited family, we're also leading the way in digital innovation with Loblaw Digital. We're on a mission to make shopping easier and more rewarding for Canadians.

Reporting to the VP, Category Management with a dotted line to the VP, SDM Digital, the Category Director, eCommerce will lead our Online Exclusive business within SDM's rapidly growing eCommerce platform. This is a unique opportunity to shape the digital customer experience and drive significant growth for Shoppers eCommerce.

The successful candidate will have a strong understanding of our online customers and will lead the curation of an eCommerce assortment that provides excitement for our customers and growth for our business. You'll be responsible for developing and executing data-driven strategies to expand into new categories, optimize category performance, identify emerging trends, and leverage digital merchandising and marketing tactics to drive sales and profitability.

What You'll Do:

• Lead the development and execution of category plans for the Online Exclusive strategy, aligning with overall SDM and Loblaw Digital targets.
• Identify and refine strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, while increasing customer loyalty.
• Analyze market data, customer insights, and competitor activity to create unique and competitive promotional opportunities, including first to market initiatives and exclusive listings.
• Negotiate with vendors to secure the best possible product selection, pricing, and promotional opportunities for our online customers.
• Secure revenue funding for SDM marketing initiatives (i.e. PC Optimum, Flyers, Marketing campaigns) and other programs.
• Present plans and results to senior leaders and cross-functional teams to gain buy-in, gather insights, and move the initiative forward.
• Collaborate closely with cross-functional teams, including SDM Category, Digital Merchandising, Marketing, and Supply Chain, to ensure seamless go-to-market execution of category plans.
• Monitor and analyze category performance, identifying areas for improvement and implementing corrective actions to maximize results.
• Stay ahead of the curve on emerging trends and digital innovations within the eCommerce landscape.
• Lead and mentor a direct report, fostering a high-performing team environment that encourages growth and delivers exceptional results.

What You'll Need:

• A deep understanding of the retail market and a proven ability to build and scale new businesses.
• Strong analytical skills with the ability to translate data into actionable insights.
• Exceptional negotiation skills, with a proven track record of building strong vendor relationships that deliver revenue-generating outcomes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Proven ability to influence others through building effective and collaborative relationships in a complex, multi-faceted environment.
• A proactive, entrepreneurial, and results-oriented mindset, with a strong sense of ownership and accountability.
• Strong leadership abilities, with a passion for developing and motivating a team to achieve ambitious goals.
• Comfortable working with ambiguity, balancing multiple priorities, and independently problem-solving.
• 7-10 years of retail, merchandising, or marketing experience, and experience working with eCommerce teams.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.