Case Manager - Positive Alternatives for Youth

About The Link: Youth and Family Supports

The Link is hiring! Come grow with us, walk alongside people in our community as we grow strong & resilient together. We are seeking candidates with strong character that share our vision for a brighter future; people of action who can support the resilience and potential in people. We honor and strive to model through our actions the traditional Seven Teachings of the Anishinabe: Love, Respect, Courage, Honesty, Wisdom, and Humility & Truth.

About the Opportunity

POSITION SUMMARY

The PAY Case Manager supports participants aged 12-21 in completing community service hours and achieving personal goals. They coordinate youth program activities and build partnerships with community organizations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Duties and responsibilities of the Pay Case Manager include but are not limited to:

1. Administrative and Program related

• Coordinates, communicates and monitors participants’ case plan to encourage successful completion of program.
• Oversees scheduling of youth in the program.
• Documents all contacts and information as per guidelines.
• Tracks youth’s attendance.
• Completes monthly reports.
• Liaises with community organizations to develop partnerships based on program and participant needs.
• Implements and adheres to all agency and program policies and procedures.
• Identifies and communicates concerns and updates regarding community programming.
• Attends and participates in program meetings.
• Addresses work centre concerns with appropriate personnel when necessary and in a timely manner.
• Ensures all adult volunteer mentors, students and new staff receive support, training and direction.
• Supervises mentors while working in the community.
• Provides feedback and evaluation to mentors and students.

1. Participant Related

• Builds positive relationships and rapport with participants, helping to identify personal strengths to promote a sense of belonging, independence, generosity and mastery.
• Acts as an advocate on behalf of the best interest of youth, ensuring their rights are respected.
• Makes links and connections with participants in the community to support their skill development utilizing volunteer work and participant goals.
• Acts as a positive role model for youth.
• Ensures all participants receive support, encouragement and follow-up.
• Manages case load, including intake, scheduling and follow up.

QUALIFICATIONS:

• Post-secondary degree in Human Services or other related field.
• Minimum of four years of related experience working with high-risk youth.
• Demonstrated experience in group facilitation.
• Experience with one-on-one mentorship with youth and demonstrate an understanding of the realities of living independently.
• Ability to navigate crisis and support others through stressful situations.
• Knowledge of strength-based philosophy and knowledge of aboriginal culture and language (preferred).
• Knowledge and experience with diverse cultures and economic backgrounds.
• Knowledge of community resources.
• Willingness to obtain necessary training as per the organization's training policy including Crisis De-escalation, Applied Suicide Intervention, Naloxone, Colonization Awareness, and Child Development.
• Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months.
• Valid driver's license and acceptable drivers abstract (subject to approval).
• Access to a personal vehicle for work is required.
• Ability to work days, evenings and weekends.
• This competition is designated for Indigenous people. Only applicants who self-declare at the time of application will be eligible for further consideration.

SALARY RANGE: $18.80 - 22.37 per hour, depending on qualifications.

HOURS OF WORK: 37.5 hours per week - combination of days, evenings, and weekends.

HOW TO APPLY: Applicants must demonstrate in their resume and cover letter how they meet the requirements of the position. Please submit a cover letter and resume (in word or PDF).

APPLICATION DEADLINE: Ongoing until filled.

Accommodations are available for applicants with disabilities upon request. If you are contacted by The Link regarding a job opportunity, please know that you are welcome to request accommodation at any point in the process. All information received regarding accommodations will be kept confidential.

We thank all applicants for their interest, but only those selected for an interview will be contacted.