Case Manager

CMHA Kelowna is hiring a full time Case Manager. This position if 37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHO IS A HOUSING FIRST CASE MANAGER?

The Housing First Case Manager is responsible for connecting with clients that are homeless or at risk of homelessness and providing one-on-one support for client-defined goals that include: securing and maintaining housing, accessing income supports, health referral and advocacy, social connection, life skills development, employment and education support. Working with program participants and community partners, the CMHA Kelowna Case Manager will support individuals vulnerable to homelessness in finding permanent housing and maintaining their tenancy, knowing their rights and responsibilities as a tenant, as well as being a good neighbour. The Case Manager will develop transition plans and connect individuals to appropriate community resources and move them into different streams of service as needed.

WHAT DOES A HOUSING FIRST CASE MANAGER DO?

• Develop relationships with landlords and provide informal landlord/tenant mediation when required.
• Keep current on rental vacancies in the community.
• Assist people who are in need of support services to find and maintain their housing.
• Foster and maintain collaborative relationships with health and social service professionals addressing client’s outstanding needs.
• Connect clients to income supports to which they are entitled; Income Assistance, Persons WITH Disability (PWD), Canada Pension Plan disability benefits (CPP), GST rebates, income tax rebates, Shelter Aid for Elderly Residents (SAFER) and advocacy with income assistance personnel.
• Liaise with community agencies and businesses to fulfill program needs and ensure a smooth flow of information and resources.
• Provide appropriate information and referrals to appropriate agencies.
• Provide an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner.
• Prepare referral letters and offer referral information to client.
• Maintain files, case notes and daily statistics.
• Maintain timely statistics regarding contacts and activities.
• Update information as required to assist other agencies.
• Transport clients when appropriate.
• Other duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Minimum Bachelor’s Degree in a Social Services or related field, or equivalent combination of education, training and experience;
• Demonstrated skill in supporting individuals experiencing homelessness and providing quality, evidence-based services;
• Computer literacy skills;
• Written and verbal communication skills;
• Knowledge of health and social service systems with understanding of the complexity of the income assistance system;
• Demonstrated experience working with people experiencing homelessness, including those with serious mental illness and/or addictions and complex health and social issues;
• Experience providing mediation/conflict resolution;
• An ability to manage a flexible work schedule;
• Must possess a valid driver’s license, reliable vehicle for business purposes and acquire liability insurance;
• Current first aid certification.

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $24.36-28.01
• Dental, Health & EAP Benefits
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and team work

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.