Case Aide

Under the general direction of the Ontario Works Program Manager, in accordance with CDSSAB policies and procedures and CDSSAB Vision & Values.

Key Responsibilities of Position

• Complete intake application by phone, in person, or online.
• Complete ODSP application for Discretionary Benefits.
• Respond to inquiries from clients and the general public.
• Receive information from clients both on the telephone and in person.
• Responsible for scheduling new appointments for, and assigning cases to Case Managers.
• Accept and process rental payments for housing.
• Process Northern Health Travel Grants.
• Complete intake for funerals.
• Process and update housing applications.
• Provide clerical support.
• Back-up for other clerks.
• Perform reception and filing functions.
• Compile statistics and reports as necessary.
• Participate as a member of the team.
• Other related duties as assigned.
• Confirmation of COVID-19 vaccination or approved medical exemption is required.

Skills & Qualifications

• Two-year diploma in office administration or business administration with related experience or a combination of education/experience acceptable to the employer.
• Relevant experience in the social services arena.
• Excellent writing, communication, and customer service skills.
• Demonstrated ability in word processing and spreadsheet software.
• Working knowledge of the full range of programs delivered by the CDSSAB including Ontario Works, Child Care, and Social Housing.
• Bilingualism preferred but not required in accordance with the French Language Services policy.
• Criminal Record Search.

The Cochrane District Social Service Administration Board is committed to equity in its policies, practices, and programs. The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

CDSSAB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.