Career Opportunities: Supervisor, Membership Administration (1422)

Position GlobalLinguistic Level: B2

Job Band: Band 11 UNIFOR 2025

Union: UNIFOR 2025

Search Area: Internal; Membership; Public

Closing Date: 04/23/2025

Employment Equity Designation: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC Employment Equity Plan, the preference for this appointment will be a qualified person from one of the following groups: Indigenous Peoples and or Women

Who are we?

Founded in 1966, The Public Service Alliance of Canada is the union that represents over 230,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members’ quality of life and has been at the front of significant and successful campaigns for workplace and human rights; Learn more about our victories.

We will support your mental and physical health with:

• Flexible work arrangements. Hybrid employees may have own dedicated workstations.
• Group Benefits (Health, Dental, Life Insurance, Disability Insurance, Employee and Family Assistance), such as $7,500 for mental health professionals, that are 100% paid by employer.
• Defined Benefit Pension Plan (50/50 contribution from you and us).
• Three weeks' vacation to start, plus extra paid leave to support your wellness.
• Generous support for your professional growth and career development.
• Recreation allowance of $800 per year.

Primary responsibilities

Under the direction of the Manager, Membership Administration, the incumbent oversees all aspects of the Membership Administration Section. The job functions include coordinating, administrating, leading, planning, implementing and evaluating the Section in order to meet the requirements and needs of the organization pertaining to membership administration.
The position oversees dues accounting, including the collection and distribution of over $140M per year as well as dues adjustments, including the calculation of refunds and arrears recovery and the adherence to PSAC policies.
The position is the administrator of the organization’s membership database and oversees accuracy of the different non-financial and financial data processes related to the membership and their dues. The position is also the administrator of the organization’s application for the membership card process and archive.

What you will bring to the table:

Education/Experience

• Minimum of five years related work experience;
• B.A. in Business Administration or a related degree.

Knowledge

• Knowledge of collective agreements and how to interpret the information (i.e., general principles, fee structures, etc.);
• Experience as a supervisor, providing direction, training and coaching;
• Excellent project management and team building skills;
• Demonstrated experience in project management, as well as the ability to perform multiple tasks efficiently and accurately;
• Computer skills and proficiency with UnionWare, Microsoft Word, Excel, Access, Outlook (GroupWise) and Internet, as well as ability to manage database systems and to create reports;
• Knowledge and commitment of trade union and equity principles and an understanding of the sensitive political and social issues between a union employer and its internal bargaining agents.

Abilities

• Ability to communicate orally and in writing in English and French;
• Ability to be a leader, to motivate staff and to develop and maintain a teamwork environment;
• Ability to forge consensus and cooperation between different personalities and work styles;
• Ability to quickly adapt to changing priorities;

What you need to know:

• Second language skills as per the Common European Framework of Reference for Languages (CEFR) level indicated above. Federal Government valid SLE results can be used toward this.
Preferred candidates may have their second language skills assessed as part of the hiring process.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• While we appreciate all the candidates’ interest, only those considered in the process will be contacted.
• A full job description is available upon request.

NOTES:

Internal applicants should submit their résumé online through the internal career site.

Indeterminate PSAC employees who meet all the qualifications of this position can request a transfer in accordance with the relevant collective agreement by uploading a cover letter indicating it is a transfer request, on or before the closing date. Please also upload a resume in your candidate profile (if not previously done) and indicate “Yes” under “Employment Information”, in your candidate profile when requesting a transfer.

The objective of the PSAC's policy on Employment Equity is to achieve equality in the workplace for women, Indigenous peoples, racialized persons, persons with disabilities, Lesbians, Gays, Bisexuals and 2SLGBTQIA+ community people.
The Employee Self-Identification Questionnaire is an important part of the PSAC’s Employment Equity Program. All of the individual information collected from this questionnaire will be kept strictly confidential.
The statistics gathered from this survey will assist the PSAC in obtaining an accurate profile of its current workforce, which will enable us to keep an up-to-date and progressive employment equity plan.
In many cases, you may identify in more than one designated group. For example, you may identify yourself as an Indigenous person and a person with a disability and a woman.
False declaration on the Employment Equity Self-Declaration Questionnaire will be taken seriously and may prompt an investigation or further actions, as necessary.

Please contact hractionhr@psac-afpc.com to obtain this questionnaire in an alternate format (i.e. large print) or should you need more information or require assistance in completing this questionnaire.

Accommodations are available on request for candidates taking part in the selection process. For accommodation needs or to obtain a copy of the documents in alternate format, please email hractionrh@psac-afpc.com.