Care Manager

Are you a passionate and experienced Registered Practical Nurse (RPN) or Registered Nurse (RN), ready to take the next step into a leadership role? As a Care Manager with Stay at Home Nursing, you will have the exciting opportunity to oversee a portfolio of clients, crafting personalised care plans that empower them to achieve their health goals. You'll also play a key role in guiding and supporting caregivers, ensuring they deliver exceptional care that brings positive outcomes and enhances the well-being of each client.

At Stay at Home Nursing, we believe that home is where healing happens. Whether managing chronic conditions, recovering from a medical procedure, or ageing gracefully, home provides the comfort and security that is essential to good health. Our mission is to make comprehensive home healthcare the standard, and we’re looking for motivated nurses who share our passion for transforming how care is delivered at home.

As a Care Manager, you'll be at the heart of this mission, playing a pivotal role in improving the lives of clients and their families. You’ll have the opportunity to see the tangible impact of your work, while also growing as a leader in a fast-growing organisation that values innovation and excellence.

Your role will be centred around ensuring the best health outcomes for your clients and collaborating with our scheduling and HR teams to ensure the perfect caregiver-client match. You will help build a team of caregivers who are as committed to providing high-quality, compassionate care as you are.

At Stay at Home Nursing, we recognize the powerful connection between home and health, and we are passionate about being part of a larger movement to bring comprehensive healthcare to people where they feel most comfortable—at home. Join us in making a lasting impact, one home at a time.

Key Responsibilities

Client Care Management & Experience

• Develop detailed, personalised care assessments for every client and keep them updated.
• Ensure every new caregiver receives a thorough introduction to their client, fostering positive relationships.
• Conduct supervisory visits to ensure caregiver fit and the highest quality of care.
• Collaborate with the client’s family and healthcare team for seamless continuity of care.
• Educate clients on self-care and evaluate their responses to care, making adjustments as needed.
• Monitor and adapt care plans based on risk factors, client goals, and outcomes.

Caregiver Leadership

• Lead and inspire your caregiving team by setting clear goals, coaching in real-time, and offering ongoing education.
• Ensure caregivers provide high-quality care that leads to client satisfaction.
• Oversee staff performance, ensuring adherence to policies and best practices in all client interactions.
• Manage onboarding and training programs to promote a continuous learning environment.
• Conduct supervisory visits to evaluate caregiver performance and ensure job satisfaction.

Scheduling Collaboration

• Collaborate with the scheduling team to ensure timely, accurate handoffs of client files.
• Communicate changes in client needs and caregiver assignments to maintain quality care.
• Assist with scheduling as needed, ensuring that client coverage is always secured, especially in urgent situations.
• Monitor and maintain compliance with clock-in/clock-out procedures, ensuring caregiver accountability.

Consult Conversion

• Conduct client consultations, assessing their needs holistically and achieving an 80% conversion rate.
• Build strong relationships with community leaders and organisations, creating a network for referrals.
• Provide expert advice during consultations, ensuring clients and their families have all the information they need.

Administration

• Maintain accurate, up-to-date documentation of care plans, employee files, client records, pay, and billing information.
• Review and update client records regularly to ensure completeness and accuracy.
• Conduct quarterly audits to maintain the highest standards of documentation.
• Ensure compliance with all relevant national and provincial health, employment, and safety regulations.

Qualifications

• Nursing Diploma & CNO Registration Required.
• Nursing background (RN or RPN) required.
• Reliable vehicle and valid driver’s licence.
• 1-2 years of nursing experience preferred.
• Strong computer skills, including proficiency with Office 365.
• Excellent written and verbal communication skills.
• Highly organised, with the ability to manage multiple tasks and set clear goals.
• Customer service and leadership experience are considered an asset.

This is an in-person office job - Monday to Friday 9:00AM-5:00PM.