Cannabis Store Manager

The Opportunity

Reporting to the Manager of Operations, the Store Manager is accountable for the overall store experience, employee experience, results, and operations. Our ideal candidate is entrepreneurial, passionate and a proven leader. With experience managing retail businesses, the Store Manager is capable of building and motivating a team of outgoing, results-oriented sales staff that act as brand ambassadors in and outside of the store.

By building strong customer relationships and growing our reputation, you know what it takes to improve the store’s performance. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. You thrive in environments where you get to problem solve, be creative and overcome challenges to achieve business metrics. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in improving all aspects of the store to ensure our success within the retail cannabis landscape.

Responsibilities

1. Use strong floor management skills to manage the day-to-day operations of the store and drive sales
2. Maximize store sales through effective planning, execution, and brand awareness
3. Oversee all areas of the store architecture and delegate accordingly
4. Manage staff and assign duties; Contribute to growth and staff motivation through minimum turnover
5. Determine staffing requirements and assist in hiring; Retain high level candidates
6. Deliver exceptional customer service and lead by example
7. Technically and creatively manage all in store product and merchandise
8. Train and develop team of retail sales staff; Ensure staff are educated on all products
9. Build and cultivate lasting customer relationships and enable all staff members to do the same
10. Drive and maintain the operational excellence within the stores, troubleshooting to remedy issues in store
11. Demonstrate strong time management and organization skills to keep priorities in focus
12. Effectively communicate needs and ideas to upper management in order to elevate the business
13. Enforce all company policies and programs, ensuring compliance
14. Evaluate, optimize and maintain employee hours/scheduling
15. Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.)
16. Create relationships with local businesses and participate in community events
17. Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
18. Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
19. Partner with your HRBP to ensure all people policies and programs are upheld
20. Partner with your Community Manager on all in store brand awareness and community initiatives
21. Other duties as assigned

Experience

1. Minimum 3-5 years of retail store manager experience
2. High school diploma post-secondary education in business or related discipline, an asset
3. Resourceful, creative, and solution-oriented
4. Ability to work plan, prioritize and organize
5. Ability to work independently and be self-motivated while still working in a team environment
6. A leader with a proven ability to train others and retain talent
7. Must be flexible with hours of work and be comfortable with ever changing duties
8. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
9. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
10. Ability to manage competing priorities in a fast-paced environment
11. Industry awareness and strong business acumen
12. Strong verbal and written communication skills and excellent organizational skills
13. You are passionate about cannabis and are excited to bring it to market for recreational purposes
14. Comfortable lifting and unpacking boxes that may weigh 5-30 lbs
15. Bonus points if you’ve worked in a regulated environment before

We value diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.

About the company

Circle K’s success in the convenience retailing industry spans more than 60 years. Our roots trace back to 1951 when Fred Hervey purchased three Kay’s Food Stores in El Paso, Texas. Little did anyone know that these stores would serve as the beginning of Circle K.