Campus Security Manager

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Campus Security Manager to join our team and drive our relationships with hyperscale clients to new heights.

Schedule: Monday - Friday; 8am-5pm

Wage: $95,000 CAD annually

Campus Security Manager:

The Campus Security Manager is responsible for the security and compliance management of all Data Center facilities within their region belonging to Salute’s client. S/he is accountable for maintaining a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures and managing the security team. This position communicates and manages departmental objectives, policies, and programs, motivates, coaches, fosters teamwork, directs and assesses employees to ensure quality control and service levels are maximized.

This position is accountable for campus security, handling escalations, and monitoring operational statistics. The Campus Security Manager will liaise closely with the client Operations team, who are accountable for mission-critical facility equipment, installations, and customer services. S/he is also required to interface with clients on security-related activities, which may include regularly scheduled internal and client meetings and acting as an escalation point to external security inquiries.

Main Responsibilities:

Operations Management

• Lead local security staff in daily operations
• Resolve escalated internal and external complaints, tickets, and requests
• Identify delinquent issues requiring escalations to security leadership
• Foster intra and inter-team communication and continuous improvement
• Help coordinate all security compliance activities–including 3rd party compliance audits (SOC, ISO, etc.)
• Coordinate security operations or activities with public law enforcement, fire, and other agencies in their respective regions
• Ensure all change management activities are conducted as required at the local site
• Responsible for reporting various security documents on a weekly, monthly, quarterly, and annual basis (such as incident reports, proposals, and tactical or strategic initiatives)
• Oversee training, onboarding, and policy/process/procedure documentation related to security at the site level
• POC for security-related vendors on project and support related items
• Enforce security policy standards, including regular reviews and required modifications to all related policies and procedures
• Accountable for security incident management
• Foster relationship with client’s security

Team Management

• Consistently monitor and evaluate the departmental operations in search of methods/tools to optimize security operations
• Drive training requirements of all existing and new employees and ensure all employees are fully trained and well informed on products/services, policies, and procedures to meet performance expectations
• Ensure adequate staff available to meet the business needs and identify recruitment needs, as required
• Provide feedback on 3rd party staffing vendors to include effective suggestions, constructive and positive feedback on performance
• On call for all emergencies
• Ensure SLA compliance
• Metrics reporting/analysis- follow up, training, change communication, employee feedback/coaching, procedure/system implementation

Other Responsibilities:

• Shepherd Security Culture throughout the Campus
• Collaborate with the project managers and contribute to projects as required
• Onsite management representative for Security Officers
• Document/update security policy, process, and procedures
• QA of all customer implementation and support operations
• Contribute to the client’s Health and Safety Team
• Support facility construction or expansion activities on security items
• Required to visit all locations within their region regularly

Knowledge and Skills:

• Technical knowledge (including implementation, maintenance, and troubleshooting) of CCTV, access control systems
• 5+ years of physical security expertise and experience
• Working knowledge of Windows, MS Word, Excel
• Strong interpersonal skills for effective interaction with employees, clients & third parties
• Good verbal and written communication skills
• Ability to create and interpret technical documents and reports
• Superior analytical and problem-solving skills
• Strong organization and time management skills
• Strong focus on compliance
• Ability to propel and maintain cross-functional resources and relationships with internal and external customers
• Ability to work effectively with senior managers and third-party vendors, demonstrating a comfort level to persuade, influence, and negotiate
• Self-motivated and results-oriented, able to work with minimal supervision
• Excels with ambiguous situations as an opportunity to show leadership
• Bilingual in French and English is a plus

Physical Requirements:

• Ability to lift and carry heavy equipment, up to 40lbs
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment-related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently within various work environments to troubleshoot issues or respond to emergencies
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety of temperatures inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.