Call Center Operator

COMPASS GROUP CANADA

San Juan de Terranova

CAD 30,000 - 60,000

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Crothall? Imagine working in a place where people approach each day with passion and purpose. As a leader in healthcare services, we believe that you can make a big difference just by finding little ways to show people you care. Become part of our team and know your contributions are vital to bettering lives. Join us.

Location: Eastern Health Hospital, St John's, NL

Schedule: Full time, shift work rotating

This is a permanent position

Job Summary

Position: Call Centre Operator

Responsibilities:

Respond to customer inquiries regarding Patient Transport and Environmental Services
Utilize computer/on-line guidelines in responding to customer inquiries
Communicate with customers to help them understand proper use of the facility they are in
Resolve customer issues related to Environmental Services and Patient Transport
Complete, process, and maintain applicable paperwork and records
Research and resolve customer disputes and problems within established limits
Handle dissatisfied customers in a courteous and professional manner
Strive to resolve customer issues on the first call without having to transfer callers
Follow escalation procedures as needed

Qualifications:

Minimum 2 years’ experience in a Call Centre
Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
Effective verbal and listening communication skills
Strong, genuine customer-focused service and quality attitude
Proficient in Microsoft Office with exceptional Excel skills

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.