Call Center, Central Station Alarm Operator, AAA

Req Id: 423177

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Responsibilities

• Responding to alarms and signals following customer protocols and standards as outlined
• Handle inbound alarm related telephone calls, dispatching authorities as required
• Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
• Work with our customers to check signals, update information and provide reporting
• Actively participate in coaching sessions and complete mid and year-end performance reviews

Qualifications

• Must be available to work 10 hour shifts in a 7 week rotation (Monday thru Sunday)
• At least six months’ customer service experience preferred
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical, and decision making skills
• Intermediate computer skills
• Superior attention to detail
• Ability to work independently and as a member of a team
• Security experience an asset

Additional Information:
Application Deadline: 04/25/2025
Position Type: Union
Position Level: Unifor Local 7
Job Status: Regular - Full Time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

Created: Canada, MB, Winnipeg

Bell, one of Canada's Top 100 Employers.