CACC Supervisor (Full-time Permanent)

Competition Number: 2024-NON-034

Job Type: Full-time

Hours: 1.00 FTE
May consist of days, evenings, weekends, and holidays. Various shift lengths in accordance with a compressed work week agreement. Subject to change as per operational requirements.

Classification: CACCS

Department: CACC

Salary: $88,430.06 to $90,514.23 annually

Closing Date: Friday, December 20, 2024

THIS JOB OPPORTUNITY IS ONLY OPEN TO CURRENT INTERNAL LAKE OF THE WOODS DISTRICT HOSPITAL EMPLOYEES

Description

The CACC Supervisor provides supportive operational leadership, coaching, direction, immediate feedback, training, and technical advice to Medical Communications Officers (MCOs). The supervisor takes the lead with the reception of 911, emergency and nonemergency requests for fire and/or ambulance emergency service, oversees the required level of response and supports seamless dispatching services using the resources provided by emergency service operators. The Supervisor directs timely and accurate telecommunications services to callers, service providers and other emergency services system stakeholders. The supervisor also provides call taking and dispatching telecommunication services for public safety services as required.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 3 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

• Secondary school diploma or equivalent
• First Aid certification with demonstrated ongoing competence through re-certification
• Current certification in BCLS with demonstrated ongoing competence through annual re-certification
• Successful completion of the EHS delivered Entry to Practice Ambulance Communications Officer Training Program and locally delivered Medical Communications Officer training and mentoring program as approved by the Director
• Fully qualified as EMD and required MPDS programs including completion or ability to complete EMDQ
• Successful completion of all available stages of the Leadership and Development Essentials for CACC/ACS Supervisors or equivalent
• ARIS II Administration Supervisor Training
• Demonstrated supervisory/leadership skills
• Effective written and verbal communication skills
• Minimum of five years’ experience as an MCO and minimum 2 years as Supervisor and/or acting position of the same or equivalent
• Ability to work in an inherently stressful 24/7 environment
• Reliable attendance record
• Discipline free personnel file

Please apply through the online application process via https://lwdh.talentpoolbuilder.com/

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861 ext. 2393