Business Technology Manager

Business Technology Manager

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Locations: Toronto, ON, CAN

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: R240025267

Application Deadline: 10/30/2024

Address: 100 King Street West

Job Family Group: Technology

We are open to any eligible candidate from any location either in Canada or the US.

Mandate

The Business Technology Manager is responsible for assisting the Business Technology Leads in organizing, delivering & executing on strategic initiatives, preparing test cases and conducting ad-hoc activities related to the bank's commercial loan systems including but not limited to RRT (risk rating software), LTS (adjudication software), and Livelink (workflow tool) as well as any other commercial loan systems implemented over time.

The Business Technology Manager is also responsible for working with the Business Technology Training & Communications team to update the user manuals for RRT, MRA, Livelink, LTS and other core systems, as well as all other training and guidance materials for credit analysts and other users and to ensure that all content on the intranet portals is updated as needed and remains relevant.

Additionally, the Business Technology Manager will co-own the Help Desk function for the commercial lending systems and act as a contact for the front line bankers for all questions regarding the commercial loan systems, risk rating models or business processes. The role involves responding to questions emailed into the Help Desk and providing prompt and accurate responses. The Business Technology Manager will be able to handle more complex inquiries and will identify and escalate systemic issues to the appropriate manager for resolution.

Key Accountabilities

• Participate in providing business requirements to Technology partners to ensure solutions appropriately address business needs.
• Assist Business Tech Training Manager in preparing and conducting training sessions related to commercial lending systems to optimize the knowledge and skill of system users.
• Lead test case preparation for user acceptance testing (UAT), help coordinate business testers, execute testing and support implementation of all technology enhancements on behalf of the line of business. Responsible for tracking and reporting any defects to Business Tech Lead and Delivery Test Manager.
• Work with the Communications Manager to ensure that all job aids and user guides are up to date and accurate and that they support the requirements of system users.
• Identify areas of data quality that need supplemental training and execute training.
• Provide Help Desk support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and answer questions as needed.
• Work with the Business Technology Training Team to provide subject matter knowledge to support the development and updating of the employee On-Boarding Program and to create, update and maintain e-learning related to commercial loan systems.

Knowledge & Skills

• Solid presentation skills.
• Strong communication skills.
• 4 or more years of experience in commercial credit underwriting or commercial banking operations.
• B.A. in Business or Finance.
• Knowledge of Bank systems including RRT, APMS, LTS, and Livelink a plus.

Salary: $74,800.00 - $138,600.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.