Business Technical Specialist

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Reporting to the Manager, Chamber Administration, the Business Technical Specialist is the primary liaison between Chambers Plan administration team members and the Information Technology team. As the successful candidate, you will oversee system changes, manage projects and handle all testing and troubleshooting of information from IT.

In addition, you will be the administrative process specialist and trainer for Chambers Plan. As the administration team’s main point of contact, you will receive and handle requests that relate to system issues reported to IT. You will train new employees as required and facilitate cross-training or process-changing sessions. You will support staff after process and program changes, work on special projects as assigned, and assist administration teams as required.

*Hybrid working model based out of our Winnipeg, MB office only

Qualifications:

• Diploma in Business Administration or Business Analyst required
• Excellent communication skills (both verbal and written)
• Strong understanding of both technical aspects of systems and software as well as business processes to support systems
• Strong project management and organizational skills with demonstrated ability to plan, problem-solve, multi-task and effectively manage competing priorities
• Proven ability to work well in a team environment of individuals with varying degrees of technical skills
• Exceptional customer service skills, strong active listening, and interpersonal skills
• High attention to detail, accuracy, and confidentiality
• Ability to effectively manage competing priorities and to work independently or as part of a team
• Proficient in using MS Office
• Previous experience and understanding of group insurance administration and systems is an asset
• Previous experience organizing and facilitating presentations and prior experience creating process or training documentation is an asset

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295.