Business Systems Analyst (Functional Application Analyst 2) - Housing Accelerator Fund

The City of Surrey has launched a three-year Action Plan to address the delivery of housing and support affordable housing projects that aims to increase new housing by 27.8% in our city. This action plan is supported by the $95 million Housing Accelerator Fund (HAF) that was awarded to the City by the Canada Mortgage and Housing Corporation (CMHC). The Housing Accelerator Fund (HAF) will help improve the development approval process through an action plan designed to:

1. Facilitate the delivery of housing in the short and long term;
2. Enhance the certainty in the permit approval process;
3. Increase access to affordable housing;
4. Continue to support the development of complete communities that are sustainable and inclusive;
5. Further position Surrey as a destination for investment.

Help us deliver on Surrey’s Action Plan. If you’re looking for meaningful work that will directly impact the communities we live in, apply for this job opportunity today.

Employment Status

There are 3 openings:

• Union - CUPE Local 402 - Project (2 Year): 1 position
• Union - CUPE Local 402 - Project (3 Year): 2 positions

Scope

The City of Surrey is looking for a group of Business Systems Analysts (Functional Application Analyst 2) to join the Business Improvement Team to help facilitate over $1.5 Billion dollars of construction annually. Our team is committed to providing leadership, analysis, guidance, support, and training of the City’s Land Management System (AMANDA). Working in Agile project teams, we focus on continuous improvement to streamline workflows, increase efficiencies, and create innovative solutions in the land development workspace.

Projects include:

• Improving the Guaranteed Permitting Timelines
• Enhancing Professional Reliance
• Enabling Digital Permitting
• and more

Responsibilities

As the primary source of contact, responds to, investigates, prioritizes, and resolves integrated administrative, technical, or operating problems within the functional end user base using standard methodologies and procedures, interpreting or adapting as situations and problems arise. Work closely with departmental stakeholders to develop strong working relationships and to effectively articulate and advocate on their behalf. Assumes key role in the future development of the system by participating in development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans, and assumes key business unit role in testing and implementation. Acts as a liaison with IT for all system issues raised by the business users that require IT involvement and manages the resolution of all issues. Maximizes integration between end user groups by analyzing business processes and recommending improvements where appropriate. Provides ongoing support and training to all end users, including management staff, through training programs, one on one consultation, systems, or procedural advice etc. Leads report development based on end user needs, both staff and management.

Qualifications

Bachelor's degree in an acceptable related discipline from a recognized post-secondary institution, plus 3 years of directly related and relevant experience, preferably in a municipal setting; OR Diploma in an acceptable related discipline from a recognized post-secondary institution, plus 5 years of directly related and relevant experience, preferably in a municipal setting; OR Technical courses in the field plus 7 years of directly related and relevant experience, preferably in a municipal setting.

Knowledge, Skills and Abilities

A strong dedication to serving clients and ability to work closely with end users. Ability to work in a strategic and proactive manner to perform under pressure, and meet deadlines established according to corporate priorities. Considerable business knowledge of functional area of expertise. Effective verbal and written communication skills in order to persuade and influence others to obtain acceptance of ideas and cooperation on proposed initiatives and actions. Knowledge of AMANDA (or other Municipal Land Management Systems) and business processes are considered assets. Knowledge or experience with PowerBI, Crystal Reports (or other data analytic and reporting tools) are considered assets.

Other Information

Pay Grade: 27
Hourly Rate: Pay Steps Hourly Rate Step 1 $47.52 Step 2 (6 months) $49.52 Step 3 (18 months) $51.52 Step 4 (30 months) $53.84

Conditions of Employment

This position requires completion of a Police Information Check. Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until filled.

Our Values

Integrity - Service - Teamwork - Innovation - Community