Business Systems Analyst (10401)

JOB INFORMATION

Requisition ID: 10401

Number of Vacancies: 1

Department: Track & Structures - Procedures & Control

Salary Information: $83,192.20 - $104,013.00

Pay Scale Group: 8SA

Employment Type: Regular (Hybrid)

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: December 5, 2024

Last Day to Apply: December 18, 2024

Reports to: Operations Coordinator

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity? We are looking for a Business Systems Analyst to join our team!

What You Will Do

Reporting to the Operations Coordinator, you will be responsible for reviewing, analyzing, and evaluating business processes and user needs to determine systems requirements. You will conduct cost-benefit and feasibility studies, and document and validate business requirements. You will also design and implement both medium and high complexity systems, develop business solutions, configure applications, and provide quality assurance testing and training for systems and operations-related projects.

Other responsibilities of your role will include:

• Implementing and maintaining Infrastructure and Engineering Group’s business systems
• Identify gaps in processes and provide detailed recommendations for consideration and assist with the implementation of process changes
• Formulating and defining system scope and objectives based on user needs
• Designing and developing proposals, forms, workflows, business processes, data modelling requirements and programs to facilitate accessibility of information on a timely basis
• Conducting analyses, assessments and evaluations of departmental practices, procedures, methods and controls as they relate to computing systems
• Design/develop dashboards and reports to support business needs; ensure alignment of metrics across the organization
• Developing test plans, setting guidelines and reviewing test results prior to system implementation
• Leading workshops with staff to elicit and document business requirements, developing business and data process flows and developing strategies
• Examining and assessing weaknesses in systems/practices, and implementing improvements
• Determining the impact of potential changes, and developing cost-benefit analysis for proposed changes
• Preparing and presenting KPI's, progress reports, agendas and summaries
• Creating, maintaining and ensuring data integrity of all databases related to the work and coordinating data collection, data entry, and running of database audit reports
• Act as the subject matter expert on Track & Structure data environment
• Act as mentor for Co-Op student in Procedure & Control team

As a TTC employee, you will be responsible for promoting a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Use office technology, software and applications
• Apply analytical skills
• Understand and apply relevant laws and regulations
• Plan and organize activities / projects to meet section and organizational goals
• Manage projects
• Demonstrate specialized expertise and knowledge in the assigned field

What Qualifications Do You Bring?

• Your educational background will consist of the completion of a post-secondary college diploma or university degree in a related discipline (i.e. Mathematics, Statistics, Computer Science, Business Administration, etc.) or a combination of education, training and experience deemed to be equivalent.
• Your application will demonstrate several years of directly related work experience.
• It will also reveal a proven track record in implementing asset management strategies. RCM, PMO would be considered an asset.
• You will have strong knowledge of information systems and computer technology concepts, principles and practices and their application in a business environment (CMMS, MAXIMO, SharePoint, Document Management System). You will also have strong knowledge in implementing CMMS or other similar applications.
• Your comprehensive knowledge of systems analysis and database design concepts and practices as applied to large and small batch on-line systems will be invaluable in this position.
• You will have a good understanding of project management concepts and practices.
• Your application will reveal knowledge of end user support functions and data security/audit principles and procedures. Your knowledge of current office automation technology, PC hardware/software and relevant applications will also be evident.
• You will have the ability to plan, conduct and co-ordinate projects associated with the development, implementation and maintenance of information systems
• Your knowledge of RCFA – root cause failure analysis methods or any other structured problem-solving approach (5Why’s, DMAIC etc.) will be beneficial in this role.
• You will have good judgement, well-developed analytical and problem-solving skills and effective interpersonal, verbal and written communication skills.
• Not only will you possess the ability to work independently and as part of a team, but you will also have the ability to coordinate the efforts of other to accomplish objectives.
• In this role, you will be familiar with the various types of equipment used in the Department, as well as the associated maintenance requirements, equipment lifecycles, work methods, maintenance procedures etc.
• You may be required to work during off days/or normal working hours to resolve problems and to perform systems implementation work.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.