Business Systems Analyst

Job Title: Business Systems Analyst/ IT Operational Analyst

Contract Duration: 10 months (Extension possible)

Pay range: C$30 - 40/hr

Location: Scarborough, ON

Work Type: Onsite 5 days a week in Barrie or Scarborough

Summary of day-to-day Responsibilities:

1. Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
2. Provide leadership for the delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve performance.
3. Manage remote sites as well as schedule/monitor work performed by third-party vendors.
4. Business Continuity Plan Management, assuring BCP documentation is current and approved by management.
5. Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintain corporate databases and ensure compliance with internal and external audit regulations.
6. Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
7. Promptly schedule equipment installs and cabling requests, and engage partners. Plan parallel work streams when possible.
8. Partner closely with stakeholders to improve production environment stability.
9. Lead the support of Data Center infrastructure.
10. Review, participate in, and implement procedures.
11. Research industry standards, best practices, and new innovations in technology and make recommendations.
12. Provide quality service and solutions consistent with objectives and client requirements.
13. Effectively handle incident management for outages.
14. Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
15. Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
16. Proficient with fluke testers, fiber testers, and scanners.
17. Knowledge of interrelated power, space, and cooling as it relates to Data Centers. Provide expertise in other functional areas (technology, trends, and processes).
18. Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
19. Deploy base infrastructure components for all environments.
20. Follow change management procedures. Ensure proper testing, sign-off, and monitoring.
21. Monitor system life cycles, and ensure specifications and functionality support business objectives and architecture decisions.
22. Use meaningful metrics to monitor the environment's performance.
23. Participate in disaster recovery planning (Define, Review, Test).
24. Traveling between sites is required occasionally.

Required Experience:

• 3+ years of experience.

Must Haves:

• Data Center experience.
• ServiceNow ticket monitoring.
• Troubleshooting network connectivity experience.
• Requirement gathering experience.
• ITIL experience.
• DCIM experience.
• Asset management experience.

Nice to Have:

• Warehouse management experience.
• Telecommunications design experience.

DISQUALIFIERS:

• Our client is looking for Canadian Citizens or Permanent Residents.

About The Company:

• Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.