Business Systems Analyst

Job Summary

Job Description

What is the opportunity?

In this role, the Business Systems Analyst will work with the Brand, Marketing, Communications and Citizenship (BMCC) IT team supporting digital product management, tech currency and enhancements. You will work closely with the HR & CLAO, BMCC business unit, RTB (run-the-bank) and other head office groups to assist with identifying, analyzing, documenting and delivering improvements to internal and external client experiences while ensuring adherence to regulatory and compliance requirements.

What will you do?

1. Elicit requirements (high-level, detailed etc.) from product owners/stakeholders and complete documentation
2. Manage product backlog, create detailed user stories and perform backlog grooming within an Agile setting
3. Assess, research, analyze and document issues, gaps and opportunities raised by advisory teams, training, compliance, operations and project teams
4. Perform business and user acceptance testing, and post implementation support.
5. Effectively communicate and collaborate with project teams and business unit colleagues who are impacted or support a change
6. Navigate issues of medium complexity, recommend solutions, and escalate concerns as appropriate with Product Owners/Managers and Production Support
7. Facilitate small to large meetings, prepares meeting agendas, and record minutes and action items

What do you need to succeed?

Must Have:

1. Minimum of 3 years’ experience and knowledge gathering requirements as it relates to project management/agile project delivery
2. A strong understanding of the systems design lifecycle (SDLC)
3. Ability to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands with minimal supervision
4. Exceptional relationship, communication and analytical skills
5. Developed problem solving skills and innovative thinking
6. Fully proficient with SharePoint, MS Office (Word, Excel, PowerPoint, Outlook), and JIRA

Nice to Have:

1. Experience in consulting and problem-solving skill set
2. Interest in product management, project management, agile project delivery
3. French language skills (speaking, reading, and writing)

Job Skills

Agile Methodology, Business Acumen, Business Data Analysis, Business Process Modeling, Communication, Critical Thinking, Decision Making, Stakeholder Management, Problem Solving, Requirements Analysis, Jira/Confluence

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

1. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
2. Leaders who support your development through coaching and managing opportunities
3. Ability to make a difference and lasting impact
4. Work in a dynamic, collaborative, progressive, and high-performing team
5. A world-class training program in financial services
6. Flexible work/life balance options
7. Opportunities to do challenging work

Additional Job Details

Address: 175 WESTERN PKY:BEDFORD

City: BEDFORD

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-03-11

Application Deadline: 2025-04-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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