Business Solutions Specialist

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

We are seeking a Business Solutions Specialist to join our team and play a critical role in optimizing and enabling business processes through the Atlassian suite of tools, including Jira, Jira Service Management, and Confluence. This role will bridge the gap between technology and business needs, ensuring teams can effectively leverage Atlassian tools to improve collaboration, efficiency, and productivity. The role might evolve outside of the Atlassian suite, with the potential to work with other tools as the role develops.

• Business Enablement & Process Optimization: Collaborate with internal teams to understand their workflows and implement tailored solutions using Atlassian products.
• Atlassian Administration & Configuration: Manage system configurations, workflows, automation rules, user permissions, and integrations within Jira, Jira Service Management, and Confluence.
• Training & Adoption: Develop and deliver training materials, documentation, and live presentations to help teams adopt best practices and maximize their use of Atlassian tools.
• Ongoing Support & Maintenance: Handle day-to-day administrative tasks, troubleshoot issues, and provide expert-level support to users.
• Content Creation & Knowledge Sharing: Create and publish internal documentation, best practice guides, and templates to facilitate effective usage of Atlassian tools.
• Technology Monitoring & Improvement: Stay up to date with Atlassian’s product updates, new features, and industry trends to proactively recommend improvements.
• Stakeholder Collaboration: Work closely with leadership, product teams, and operations to align Atlassian implementations with business goals.

• 3-5 years of relevant experience.
• Proven experience administering and configuring Jira, Jira Service Management, and Confluence in a professional setting.
• Strong understanding of business process analysis and ability to translate requirements into effective Atlassian solutions.
• Experience with workflow automation (e.g., Jira Automation, scripting, or plugins like ScriptRunner, Jira Service Management workflows).
• Ability to train and support users at all levels, from beginners to power users.
• Strong problem-solving and analytical skills to diagnose and resolve issues efficiently.
• Excellent communication skills to work effectively with both technical and non-technical stakeholders.
• Familiarity with Atlassian Marketplace apps and integrations is a plus.
• Basic knowledge of APIs and scripting (e.g., using Jira REST API) is beneficial but not required.

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:

Stage 1: 30-minute Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.

Stage 2: 45-minutes Hiring Manager Interview with Jason Oschefski, Director of Software Development

This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations.

Stage 3: Case Study Prep & 1-hour Interview

With a scenario-based case study provided, you'll lead a mock training session on Jira Service Management for a small group of internal stakeholders from different departments. The first 20 minutes will be your mock training to key team members, followed by a discussion about your overall experience.

Stage 4: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

Why SpryPoint?

Remote-first and autonomous working environment with flexible working hours

Competitive compensation package

Macbook + $500 towards your home office setup

Health, dental, vision, and life insurance

️Generous PTO, ½ day Summer Fridays, and flexible sick days

RRSP (Canada) and 401k (US) matching program

Professional development courses, $2,500 annual tuition assistance, and a book bounty program

Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.