Business Solution Architect

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Solutions Architect at TELUS Health, you'll be a dynamic technical leader who bridges client needs with innovative healthcare solutions. Working closely with sales teams, you'll design integrated solutions, lead technical discussions and workshops, and shape product strategy through market insights and client feedback.

This strategic role combines your technical expertise with relationship-building skills as you create compelling narratives that showcase our solutions' value while maintaining deep knowledge of healthcare technology trends. Your ability to build trust with stakeholders and translate complex technical concepts into business value will be key to driving successful outcomes for our clients.

Responsibilities

• Build trusted relationships with key clients and collaborate with TELUS Health sales teams
• Design and recommend integrated healthcare solutions that fit clients' existing ecosystems
• Lead technical consultations and drive solution architecture decisions with stakeholders
• Perform business process design and make recommendations on systems integration
• Identify product enhancement opportunities and work with product teams on improvements
• Conduct gap analysis and provide strategic input during system design phases
• Develop comprehensive solution architecture documentation for clients and internal teams
• Balance innovative solutions with TELUS Health's delivery capabilities and business goals

Requirements

• Bachelor's Degree in Information Technology, Human Resource Management, Commerce or equivalent experience
• 8+ years of experience in System Implementation, Software Business Analysis, Product Development, Business Process Definition within the HR Outsourcing industry
• 5+ years working in an HR service delivery environment
• Solution subject matter expertise in the space of Defined Benefit Pension and/or Health Benefits administration delivery; through understanding and knowledge of available products and services
• Strong problem-solving skills, abstract thinking, and the ability to manage multiple concurrent engagements
• Abstract thinking and ability to assimilate and use new knowledge quickly and work with a high tolerance for ambiguity
• Excellent presentation and communication skills, as well as people leadership and relationship-building abilities

What's in it for you?

• Shape the future of healthcare technology while working with cutting-edge solutions
• Drive meaningful impact by improving healthcare delivery across Canada
• Develop your expertise across a diverse portfolio of healthcare products
• Work with a collaborative team of industry experts and thought leaders
• Enjoy flexible work arrangements and comprehensive health benefits
• Build your career within one of Canada's most trusted technology companies
• Access continuous learning and professional development opportunities
• Make strategic decisions that directly influence product development and client success

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.