Business Process Improvement Specialist, Stores

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Business Process Improvement Specialist, Stores, to play a pivotal role in enhancing operational efficiency across the TJX Canada Store network. In this dynamic position, you’ll conduct in-depth operational analyses to drive productivity improvements, achieve cost savings, and streamline processes to align with our business objectives. You’ll collaborate closely with Store teams to identify and quantify continuous improvement initiatives, provide valuable insights, and coordinate the monitoring and impact assessment of key Store Operations projects. Join us and make an important impact by optimizing performance and shaping the future of our operations!

Why Work With Us?

1. We value integrity, respect, and partnership, encouraging a unique and inclusive culture.
2. Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model.
3. Enjoy Associate discounts at our stores, available to you and eligible family members.
4. Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
5. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
6. Comprehensive training and development resources designed to help you learn, grow, and succeed.
7. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

1. Plans and leads tests for new processes/programs and evaluates effectiveness and readiness before roll-out to the stores; partners with Store Operations teams to rollout communications and training.
2. Serves as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing to create new or enhanced procedures, policies, and processes.
3. Collaborates with TJX Canada departments where there is impact to operational efficiencies, analyzing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings.
4. Partners with Store Operations teams to identify key data elements to understand if a new process or tool provides quantitative benefit and/or cost reduction.
5. Partners with the Field teams to collect feedback on pilot project rollouts and revises/updates processes and procedural documentation to ensure successful implementation.

About You:

1. Experienced working on Lean Six Sigma projects considered an asset.
2. Minimum two (2) years retail operations or project management experience required.
3. Strong organizational skills including change management, time management; ability to implement and manage details, prioritize, and multi-task with limited supervision and under time pressure.
4. Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners/team members; including efficiently and effectively responding to inquiries or resolving any conflicts or problems that might arise.

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address: 60 Standish Court

Location: CAN Home Office Mississauga ON

Salary Range: $60,082.50-$84,115.50 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.