Business Process Consultant

Job Summary:

Business Process Consultant position requires the incumbent manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training.

Position Responsibilities & Essential Functions:

• Leverage existing Accounting, Fixed Operations, Sales, CRM and Desking expertise and exercise discretion to ensure that the CDK configurations align with client business requirements.

• Become an expert on CDK Retail software and retail applications.

• Based on business experience and knowledge, make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results.

• Confer with client and CDK on best practices utilizing CDK solutions.

• Interact with, and train, assigned clients regarding CDK solutions.

• Work with peers and other project colleagues to achieve project results.

• Mentor other on-site associates to help them grow their knowledge and broaden their expertise.

• Separately, and with key management, review Performance reporting, comparing to benchmarks/goals for process and business improvement opportunities.

• Act as an advocate for clients within CDK.

• Maintain a high level of awareness of current automotive business trends and best practices.

• Evaluate dealership knowledge and their current level of process and product utilization.

• Ability to consult with client’s staff at all levels.

• Work individually or partner with colleagues to identify process workflow gaps and create solutions.

• Advise on best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue.

• Complete paperwork and documentation in the designated timeframe.

• Support strategic and operational improvements with CDK team.

• 100% Travel.

Job Requirements:

• At least 5 years of experience with demonstrated success in retail automotive.

• At least 2 years experience with demonstrated success in retail automotive management.

• Bilingual: English & French.

Preferred Attributes & Qualifications:

• Excellent written and verbal communication skills.

• Excellent interpersonal skills.

• Proficiency with MS Office products.

• Ability to work independently in a fast-paced environment.

• Ability to transition to working remotely with clients.

Salary Range: $66,000 - $82,000 CAD