Business Performance Manager Parts and Component Repair and Overhaul

Req ID: 463483
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide. Join us as a Business Performance Manager and you’ll be looking at a career-defining role based in Mississauga (ON), CA.

Business Performance Manager Job Summary:

Responsible for leading a team that supports the immediate and future needs of the business from a process and transactional perspective within Aftermarket Parts and Component Repairs and Overhaul (CRO). This department will have direct accountability for the ERP system SAP; data integrity and reporting, process development and internal training activities associated with day-to-day operations. The Business Performance Manager will also be responsible for the Planning team including planning for parts kits and on-demand parts to optimize inventory levels while improving customer OTD. The Business Performance Manager will lead continuous Improvement projects to improve KPI’s/Processes and lead the implementation of new business requirements by setting up new processes and provide SAP support.

Job Description and Responsibilities:

1. Lead a team of Business Analysts:
   1. Define processes and KPIs for the business that are supported by the requirements needed and tools available.
   2. Create weekly exception reports to support the business in Customer On time Delivery (OTD), Vendor On time in full (OTIF), Time to Quote (TTQ) and data accuracy.
   3. Support management of Parts and CRO Pricing tool.
   4. Data analysis, problem solving, provide recommendations for business improvement.
   5. Support members of the business unit with reporting and data as needed. This includes administering Key Performance Indicators (KPI’s) of the business.
   6. Work with functional business heads in terms of analyzing data that highlights areas for improvement (see Continuous Improvement below).
2. Work with Alstom IS/IT and external service partners for coordinating System Change Requests, Incident Tickets, ensuring that proposed/delivered solutions fulfill the business needs/requirements.
3. Run extensive testing for regression and UAT’s in Quality System and validate Production system.
4. Administer and implement all Alstom SAP tools as required by the business.
5. Lead a team of Planners:
   1. Monitor inventory and planning system to manage kits and kit components ensuring accuracy of MRP data and generating inventory and exception reporting.
   2. Create and manage production orders for kit production.
   3. Plan and schedule components to ensure materials are available for kit production and delivery.
   4. Maintain all master data (e.g., BOM, routing, etc.) that is required for kit production.
   5. Lead OTD initiatives to ensure timely delivery of parts to the customers.
   6. Lead a Continuous Improvement culture within the business unit that is consistent with providing exemplary customer service and reducing costs within the business while driving competitiveness and margin enhancement.
6. Work with Human Resources (HR), monitor and appraise results and use coaching, counseling, and when necessary, disciplinary measures to encourage desired outcomes.
7. Promote positive morale within the team.

Skills and Qualifications:

• Strong people skills are required with the ability to coach and problem solve; building an autonomous team.
• Strong IT skills including familiarity of the MS Office suite.
• 5 years of SAP knowledge and other ERP systems is required.
• Business Analyst experience.
• Must be organized, able to plan and prioritize work using results driven problem solving and decision making skills.
• Strong problem-solving skills, green/black belt experience an advantage.
• Traveling required.