Business Intelligence Analyst | Analyste en intelligence d'affaires

WorkJam is the world’s leading digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam solves the most common problems faced by global frontline enterprises through scheduling tools, task management, communication, and learning – all within a single app!

We’re proud of our dedicated teams who are making a difference for millions of frontline employees, which led us to be recognized as the 2024 World Future Award winner for Innovation in Workforce Management, among other accolades.

Perks of joining WorkJam:

• Competitive salary and benefits package
• 4 weeks’ vacation plus personal time off
• Contribution to your retirement/pension plan
• A flexible work environment that supports a healthy work/life balance
• Generous employee referral bonus of $4,000

At WorkJam, our core values are lead from the front, make a difference, unify, respect and include. WorkJam is a high growth global organisation with operations in North America, Europe, and Australia with our head office based in Montreal. Learn more at WorkJam.com

Your role as a Business Intelligence Analyst:

As the Business Intelligence Analyst, you will be at the forefront of driving our business intelligence solutions forward. Your primary focus will be on gathering requirements, creating impactful data visualizations, and leveraging your deep understanding of business dynamics to inform product development. This role requires a unique blend of technical expertise, and a strong grasp of business principles.

What you'll be doing:

• Requirement Gathering:
  • Conduct in-depth discussions with internal and external stakeholders to identify and understand their business needs and challenges.
  • Utilize your business acumen to translate these needs into actionable requirements that drive the development of effective BI solutions.
• User Story and Epic Creation:
  • Develop clear and concise user stories and epics that reflect both technical requirements and business objectives.
  • Collaborate closely with stakeholders to ensure that user stories are aligned with business goals and priorities.
• Data Visualization Mastery:
  • Utilize your understanding of business metrics and KPIs to craft visualizations that effectively communicate key performance indicators and trends.
  • Take the lead role in developing data visualizations that convey critical insights to stakeholders, facilitating informed decision-making.
• Product Backlog Management:
  • Maintain and prioritize the product backlog based on business value, ensuring alignment with strategic goals and objectives.
  • Use your business expertise to guide decision-making around feature prioritization and roadmap planning.
• Cross-functional Collaboration:
  • Foster collaboration between development teams, business stakeholders, and other relevant departments to ensure a shared understanding of project goals and requirements.
  • Serve as a liaison between technical teams and design specialists, leveraging your business knowledge to facilitate effective communication, alignment, and integration of design principles.
• Quality Assurance:
  • Work closely with quality assurance teams to ensure that delivered products meet high standards of quality and usability.
  • Utilize your business knowledge to assess the impact of product changes on end users and overall business operations.
• Continuous Improvement:
  • Actively seek feedback from stakeholders and use insights to drive continuous improvement in BI solutions.
  • Stay informed about industry trends and emerging technologies, leveraging your business acumen to identify opportunities for enhancing our products.

What we're looking for:

• Deep understanding of business principles, metrics, and KPIs.
• Proven experience as a Product Owner or similar role in business intelligence or analytics.
• Strong proficiency in data visualization tools (DOMO preferred) and techniques.
• Excellent communication, leadership, and problem-solving skills.
• Experience with Agile methodologies and tools.
• Bachelor’s degree in business administration, computer science, or a related field.

This role requires proficiency in English to interact with international colleagues outside of Quebec. Mastery of English, both spoken and written, is essential. We are proud to offer bilingual employment opportunities to all qualified candidates. Our job descriptions are written in French and English to welcome both Francophone and Anglophone talents. We encourage applications from all qualified individuals and are committed to providing an inclusive work environment that respects diversity.