Business Information Security Officer, Support & Services

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

We are seeking a Business Information Security Officer (BISO) to lead the integration of security best practices within our Customer Support and Professional Services functions. Working closely with the business leaders and the Chief Information Security Officer (CISO), you will develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies and controls.

As the primary security advisor for your business unit, you will be responsible for addressing risks related to customer data protection, service delivery, and third-party engagements while improving security processes in handling customer requests and troubleshooting sessions.

The ideal candidate will have expertise in risk management, compliance, and security awareness, along with a strong ability to balance business needs with security imperatives.

This role requires a proactive and collaborative mindset, ensuring security is a business enabler rather than a blocker. If you are passionate about integrating security into customer-focused operations and driving security excellence, we encourage you to apply.

Responsibilities

Your day-to-day job will consist of:

• Serve as the trusted security advisor for Customer Support and Professional Services teams.
• Act as the primary liaison between the business unit and the security team.
• Ensure security best practices are embedded in customer interactions, service engagements, and troubleshooting processes.
• Develop and implement business-specific security controls to protect customer data and service integrity.
• Identify and address risks related to customer data protection, service delivery, and third-party engagements.
• Conduct security risk assessments and develop remediation plans to mitigate identified risks.
• Improve security processes for handling customer requests and troubleshooting sessions.
• Remediate audit findings in collaboration with the internal audit team.
• Participate in company-wide security initiatives and cross-functional projects.
• Report security risks, issues, and key metrics to both business and security leadership.
• Identify and assess security risks within the functional organization in real time.
• Implement security measures to mitigate risks to customer data.
• Define mandatory security practices for the functional organization and champion their use throughout the organization.
• Mentor functional managers and engineers, providing them with guidance, support, and training, whenever necessary.
• Develop and track performance against departmental security metrics.

Qualifications

Preferred Qualifications:

• Bachelor’s degree in a relevant business or technical discipline is required.
• 7+ years of relevant work experience working in information security, risk management, governance, and meeting regulatory requirements related to security with a specific focus on business outcomes and service delivery.
• Proven track record of aligning security strategies with business objectives.
• Relevant certifications such as CISSP, CISM, CRISC, CISA or equivalent are a plus but not required.

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $140,200 - $187,700 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.