Business Development Trainee

Are you a versatile professional with a passion for the automotive industry? Cochrane Toyota is seeking a Service Development Representative to join our dynamic team. We offer comprehensive training, a supportive work environment, growth opportunities, and a clear path to develop your career.

Roles and Responsibilities

Service Development Responsibilities:

1. Handle inbound and outbound service inquiries via phone, email, and internet leads professionally and efficiently.
2. Schedule service appointments, optimizing shop load and efficiency.
3. Conduct outbound calls for service reminders, customer follow-ups, and campaigns.
4. Provide knowledgeable and credible information to customers regarding service needs and appointments.
5. Coordinate with service advisors and technicians to ensure timely and accurate completion of work orders.
6. Maintain regular communication with customers to manage their expectations throughout the service process.
7. Handle customer inquiries and resolve any service-related concerns.

Qualifications

1. 1 - 2 years of experience in an automotive dealership, preferably in a service BDC or sales BDC setting.
2. Strong knowledge of automotive service and sales processes and terminology.
3. Excellent communication and interpersonal skills.
4. Ability to manage multiple tasks in a fast-paced environment.
5. Strong organizational skills and attention to detail.
6. Proficiency with CRM software and other business development tools.
7. Ability to work a flexible schedule, including evenings and weekends.
8. Valid Class 5 driver’s license required.

Career Advancement

This role is a launching pad for your career in the automotive industry. With dedication and performance, you can advance to positions such as:

1. Express Service Advisor
2. Internal Service Advisor
3. Service Advisor
4. Assistant Service Manager
5. Service Manager
6. Fixed Operations Manager

What We'll Bring

1. A work environment built on teamwork, flexibility, and respect.
2. Continuous on-the-job training in the latest automotive technologies.
3. RRSP matching and Deferred Profit Sharing.
4. Health and Dental Benefits Package.
5. Paid Time Off.

Why Us

Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence. Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community. With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

If you think you fit this role, apply now!
Application Deadline is March 31st, 2025.