Business Development Operations Manager

Join us as a Business Development Operations Manager and take the lead in delivering impactful training programs. In this role, you'll play a key role in expanding non-regular programs, overseeing contract training, and strengthening partnerships to meet New Brunswick's evolving workforce needs. If you're ready to make an impact, we invite you to apply!

Position Type: Regular

Locations: Saint John, Fredericton, Miramichi (1 open role at each location)

Salary Range: $75,478 to $100,412 per annum

Qualifications

Education & Experience:

• A Diploma/Degree in a related discipline with at least 5 years of experience in business development, sales, account management, or program management, preferably in education, corporate training, workforce development, economic development, or related industries.
• Experience in managing corporate clients and growing business partnerships in industries like tech, healthcare, manufacturing, or professional services.
• Strong financial and business acumen with experience developing, negotiating, and managing contracts, including pricing strategies and revenue targets.
• Experience with contract management, project management, curriculum and financial management.
• Experience in building strategic partnerships with industry, government, and community organizations.
• Experience leading and managing teams, ensuring program quality and staff performance.
• Knowledge of New Brunswick's economic drivers and business community leaders.
• Ability to align course content with industry needs and client expectations.

Assets:

• Experience in workforce development, corporate training, or adult education sectors.
• Experience working with government agencies and private sector partners to develop workforce training programs.

Candidates must possess a valid Driver's License, as travel will be required.

Candidates must clearly demonstrate how they meet these qualifications on their resumes. Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

Responsibilities

Reporting to the Head, Business Development, the Business Development Operations Manager is responsible for preparing training proposals, renewing contracts and overseeing the delivery of programs (International and domestic) for contract training on and off site, as required. This role is also key in expanding the provision of non-regular programs offered by the College through maintaining relationships with both the public and private sectors to better meet the training needs of employers in New Brunswick.

In this role you will:

• Expand NBCC's revenue streams by building strong relationships with private companies, industry groups and government Departments and agencies to maintain and grow contracts.
• Support the Head, Business Development by contributing to the identification of new opportunities based on information on future economic growth by using labour and economic intelligence.
• Support the success of industry by understanding and responding to their needs through program delivery for contract programs.
• Contribute to the identified sales targets (over a million dollars per region).
• Understand the needs of underrepresented groups in New Brunswick and ensure the learning environment supports their success.
• Negotiate renewal of existing contracts with client/sponsoring agencies ensuring programs are competitively priced and will contribute to NBCC's revenue targets.
• Ensure curriculum meets the standards and program outcomes of the client.
• Manage all aspects of delivery of training programs and student experience in collaboration with Instructors.
• Manage staff performance to ensure standards and program outcomes are met.
• Manage the student life cycle from orientation to graduation.
• Evaluate the overall success of the program in collaboration with the client.
• Build relations with external stakeholders and associations on industry trends and technology.
• Expand NBCC's revenue streams by engaging with clients to seek and obtain repeat business.

Additional Information

• A culture focused on nurturing a sense of belonging for all employees.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• NBCC supports the well-being of its employees. We provide free access to the Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement Programs (Employee: Tuition Reimbursement Program AND Family: Tuition Reduction Benefit - Spouse and Children).

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the well-being of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the province.

We promote an equal-opportunity work environment.

All interested candidates are invited to submit a detailed application and resume online by March 16, 2025. All applications will be acknowledged upon receipt, however, only those selected for an interview will be contacted further.