Business Application Specialist

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

The opportunity

As a Business Application Specialist, you will be our first point of contact for all our American live customers with regards to our industry-leading Software as a Service (SaaS) product: S3 Passenger. You will work with the leading inventory and reservation system on the market for rail/bus operators. Do you believe that you can be our primary customer contact regarding incidents, questions and any other urgencies; multitask, while staying focused under pressure and composed to deliver according to our contracted service level agreements? Then, this role might be for you!

Part of our America Customer Centric Team (CCT), your strong analytical skills will allow you to promptly analyze our customers’ incidents, requests and questions, and offer timely solutions. You will know S3 Passenger inside-out and you keep abreast with all our American customer’s business processes and needs.

Asset skills and qualifications

• Quickly and adequately answer functional and technical issues/incidents/service requests and questions from our customers;
• Stay up to date on the changes/improvements of our software, to be able to help the customer as adequately as possible;
• Share knowledge with fellow business application specialists through documentation and meetings;
• Partner-up with internal stakeholders, including Business Consultants and Customer Success, to revert timely to customers;
• (According to your experience) can transition a customer from project to run phase and train more junior staff on supporting customers.

What will you need to succeed?

• You have a bachelor degree;
• You have at least two years in a similar position;
• Experience in SaaS/Product space;
• Experience in (troubleshooting in the areas of) cloud, microservice, multi-tier and API first environments;
• Experience with NewRelic (or similar), Postman (or similar), Slack, Jira and Confluence;
• Able to perform basic environment changes, e.g. restarting an instance, is a plus;
• Excellent verbal/written communication skills in English/French (and ideally in Spanish);
• Enjoys and performs under pressure;
• Strong analytical skills;
• Proactive, patient and customer-oriented attitude;
• Strong dose of inquisitiveness and curiosity.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.