Business Analyst, Toronto

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks. We dare to think big and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit: https://www.hsb.ca .

Company
HSB Canada
Location
Toronto, Canada

Primary Objectives:

The Business Analyst role is a key position responsible for ensuring that business needs are fully understood and implemented by the IT team. The Business Analyst plays a critical part in interpreting business requirements, understanding IT capabilities and translating these into modern and flexible solution designs. The Business Analyst is a conduit through which effective change and solutions are actioned and delivered.

Job Responsibilities:

• Performs analysis of business and user needs and document business requirements for the design and development of an application system.
• Defines systems scope, objectives and solutions that fulfill specific business objectives and service level agreements (SLAs) by working with business representatives to elicit requirements and by applying their knowledge of business processes, industry practices and relevant technology.
• Designs solutions that support business functions, processes and applications. Applies knowledge of the business area and functions in development and evaluation of alternatives for IT solutions, while balancing important concerns such as adherence to established practices, and alignment with enterprise strategy.
• Participates in from the early phases of projects, producing solution options and approach documents that clarify the problem space. Proposes a recommended solution, explains the rationale, enumerates significant components (people, process and technology) and addresses relevant constraints, risks, competing concerns, alternatives and the consequences of proposed choices. Ensures adherence to HSB Group architecture standards and methodologies, ensures that solutions address all functional and non-functional requirements, and leads multifunctional teams in the successful integration of application components.
• Acts as an advocate for promoting change and developing solutions for improvements to applications processes and technology.

Strategic

• Acting as a bridge between business and IT, business analyst collaborates with Business Solutions team to provide consultation on topics such as methodology, process and design, determine options on closing gaps between business capabilities and systems supporting the business processes.

Tactical

• Participates in process flow analysis and process redesign along business process improvement specialist and Business Solutions team.
• Participates and supports the creation of a detailed functional design document to match customer requirements.
• Communicate business needs of the project to the technical team.
• Directly involved in the implementation, evaluation and testing of the business applications.
• Based on business requirements, produces technical specification for custom development and systems integration requirements.
• Provides current best practice and 3rd Party solution alternatives as part of the functional design document.
• Participates and leads, when needed, project meetings with the customer.
• Work closely with Quality Assurance team for project testing strategy and plans.
• Provide input for business readiness plans, including communication, and training.
• Triage and document incoming incidents to ensure proper incident priority are assessed.

Qualifications:

• A bachelor’s degree or higher in a technical discipline, business analysis or equivalent education and work experience.
• 4-6 years related experience.
• Experience with SQL is an asset.
• Developer experience an asset, but not required.
• Background in proven and emerging architectures/technologies such as SOA, web services and cloud computing.
• Solid exposure to multi-tiered architecture, design, and implementation.
• Knowledge of agile methodologies.
• Previous Insurance Industry experience is an asset.
• Strong creativity in solution design; inventive thinking.
• Proven ability to manage and prioritize multiple, concurrent activities and the ability to adapt to changing priorities.
• Strong analytical, facilitation, problem solving and organizational skills. Experience leading meetings, coordinating deliverables, and resolving issues.
• Ability to communicate to both the technical and non-technical communities.
• Experience working in a matrixed environment, with functional reporting relationship and global IT.
• A strong desire to keep abreast of new and emerging technologies.

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.

We thank all candidates for their interest; however only those selected for interview will be contacted.