Business Analyst, Project Management and Transformation Office

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

We are hiring a Business Analyst, Project Management and Transformation Office!
Reporting To: Assistant Vice President
Full-Time/Part-Time: Full-time
Posting Date: December 16, 2024
Closing Date: January 3, 2024
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.6
Office Location: Toronto, ON Great location! Steps away from the main public transit station.

What we offer:
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

• Eligibility for benefits is dependent on the terms of employment.

The Opportunity:
Reporting to the AVP, Project Management and Transformation Office (PMTO), the Business Analyst is responsible for working closely with internal business stakeholders and Project Managers to investigate opportunities for larger and more complex system and process improvements that have been submitted to the (PMTO). They will perform data collection activities, participate in communication plans and impact assessments to ensure streamlined day-to-day operational efficiency of the (PMTO). They will actively ensure all documentation regarding (PMTO) procedures and processes are accurate and stored appropriately. Additional responsibilities will include analyzing and preparing reports on outcomes of transformation projects and assisting with the maintenance of dashboards used to communicate the activities and progress of the (PMTO).

How you will contribute:

• Facilitate working sessions with business and/or function experts and other SMEs to conduct analysis for projects.
• Support the execution of strategies and goals developed during stakeholder consultation.
• Evaluate project submission requests and participate in the development and presentation of solution proposals.
• Act as a consultant for projects that are being managed by the (PMTO).
• Help develop communication strategies for project releases.
• Identify gaps in delivery approaches and provide recommendations on areas of improvement for future projects.
• Actively maintain enterprise project management reporting, including the portfolio dashboard, enterprise risk log and ad-hoc reports as required.
• Collaborate with (PMTO Lead Title) and Project Managers to complete change and impact assessments, and craft change and communication plans for projects.
• Liaise with the Training department to manage support, communication and documentation of process changes.
• Liaise with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations.
• Build mockups, examples, and prototypes of proposed changes.
• Facilitate stakeholder research via surveys, focus groups and other means of eliciting business requirements.
• Participate in Scrum ceremonies to manage and facilitate project backlogs.
• Use tools such as MS SQL and other relevant queries to extract data analytics to support business operations in servicing as well as internal research for the (PMTO) team.
• Assist in the maintenance and improvement of Power BI dashboards and SharePoint sites owned by the (PMTO) team.
• Facilitate workshops and information sharing sessions.
• Other duties assigned by management.

The experience you need:

• Post-secondary education.
• CSPO certification or equivalent working knowledge of Product Ownership in a SCRUM framework.
• 2+ years’ experience with First National systems an asset.
• Minimum 2 years BA experience or certification (IIBA) an asset.
• Strong technical aptitude.
• Strong analytical thinking and problem-solving skills.
• Excels at strategic thinking.
• Highly proficient with Microsoft Office (PowerPoint, Word and Excel).
• Moderate proficiency with business intelligence tools (SQL, Power BI, Tableau, etc.).
• Strong verbal and written communication skills.
• Knowledge of Agile methodologies and SCRUM framework.
• Builds trusting relationships with all stakeholders.
• Strong presentation and facilitation skills.
• Ability to self-motivate, prioritize and meet all deadlines.

Relationships:
External Customers: Projects may involve interactions with investors, 3rd party business partners, software solution companies and other external stakeholders as appropriate.

Internal Customers: You will have regular interactions at multiple levels within the organization. You will be interacting with business stakeholders, Subject Matter Experts, Senior Management and Executives, Business Analysts, and Product Owners. These interactions will include whiteboarding sessions, presentations, problem-solving forums and retrospectives.

Working Environment and Physical Demands Analysis:

• Office environment.
• Periods of high volume with tight timelines.
• Long periods of stationary position/sitting.
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse).
• Long periods of time in viewing a computer screen.
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation.
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up).
• Hybrid working environment.
• Extensive training programs to set our employees up for success.
• Modern office environment conducive to collaboration.
• Supportive teamwork culture.
• Opportunities to give back to the communities and work through events focused on a variety of charities.
• Ongoing social events throughout the year.

The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applicants for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

#FNLOON